3 Service Writer - Pocono Mountain Harley-Davidson Jobs in Tannersville, PA

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Service Writer - Pocono Mountain Harley-Davidson

American Road Group

Tannersville, PA | Full Time

$44k-64k (estimate)

4 Months Ago

Service Technician - Pocono Mountain Harley-Davidson

American Road Group

Tannersville, PA | Full Time

$50k-65k (estimate)

7 Months Ago

Motorcycle Sales Associate - Pocono Mountain Harley-Davidson

American Road Group

Tannersville, PA | Full Time

$59k-79k (estimate)

10 Months Ago

Service Writer - Pocono Mountain Harley-Davidson

American Road Group Tannersville, PA

$44k-64k (estimate)

Full Time | Retail 4 Months Ago

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American Road Group is Hiring a Service Writer - Pocono Mountain Harley-Davidson Near Tannersville, PA

SERVICE WRITER @ HARLEY-DAVIDSON

American Road Group is seeking a Service Writer at Pocono Mountain Harley-Davidson in Tannersville, PA!

Summary Description

Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.

Major Duties and Responsibilities

Provide superior customer service to both internal and external customers.
Assist Service Department Manager in maintaining a smooth-running efficient department.
Sell products and services based on additional work needed and service specials.
Articulate and document customer concerns and assign jobs to technicians.
Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers.
All other duties as assigned.

Qualifications and Job Requirements

Outgoing, friendly personality with superior communication skills
Excellent customer service
Knowledge or experience of servicing Harley-Davidson Motorcycles preferred.
Experience with POS systems and parts and management computer software.
General knowledge of computers and great phone etiquette.
Current motorcycle license.

Physical Demands and Working Conditions

Frequently required to bend, stoop, crouch, reach, sit, stand, push and pull.
The noise level in the work environment is usually loud.
Requires use of both hands.
Requires the ability to balance and push a 600 lb. motorcycle.
Frequently works near moving mechanical parts.
Potential exposure to battery acid, gasoline, chemical cleaning materials or other materials in shop.
Occasionally exposed to exhaust fumes and other airborne particles.

Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream. Make this dream a reality and Apply Today!