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Rider Education Coach
$57k-99k (estimate)
Full Time | Retail
2 Months Ago
American Road Group is Hiring a Rider Education Coach Near Orlando, FL
Job Data
Job Title………………………Rider Coach
Department…………………..Rider Education
Supervisor……………………Rider Support Services Manager
Pay Class / FLSA Status…..Contract / Non-Exempt
Summary Description
Provides instruction and assistance to Rider Education students and assist them in becoming ARG Bike Owners.
Key Results Areas
- Provide prompt, dependable and safe Rider Education training on a consistent basis.
- Integrate Rider Education Students into the dealership family.
- Maintain a high degree of customer satisfaction.
- Establish and maintain a safe and objective learning environment
- Provide objective feedback to students allowing them to build confidence and develop safe riding habits.
- Provide a welcoming atmosphere for customers, external and internal at all times.
- Establish and maintain a working relationship with Sales management Team and Reception.
Major Duties and Responsibilities
- Daily Rider Education Instruction
- Serve as ambassador for American Road Group to include: acquiring, recruiting, training, and integrating new customers.
- Deliver MSF/HDRA and State sponsored training on a consistent, measurable basis.
- Report and maintain incident records as they pertain to classes and students
- Report any maintenance issue on a timely basis
- Responsible for maintaining continuing education/certification requirements by the State, MSF, and HDMC.
- Responsible for accuracy and completeness of all training records
- Maintain working knowledge of student registration process.
- Act as a liaison to State, and the MSF
- Serve as ambassador for American Road Group to include: acquiring, recruiting, training, and integrating new customers.
- Keep management informed of sale leads, market trends, pricing and product offerings.
- Monitor and insure compliance w/ safety regulations.
- Maintain state motorcycle endorsement, clean driving record and current MSF Rider Coach Certification. Must be able to meet MSF/HDRA & State Codes of Ethics.
- Partner w/ staff to ensure a total team approach to operations and quality assurance.
- Responsible to mentor and assist in the training of new Rider Coaches
- Must possess understanding of adult learning theory, brain based learning and their practical applications.
- Possess product knowledge and act as contact in the sales process.
- Support the Rider’s Education Team, the Reception Department, and all other departments as needed.
- Dealership Customer Integration
- Serve as ambassador for American Road Group to include: acquiring, recruiting, training, and integrating new customers.
- Work directly with Reception to relay new information on prospects to be entered in the CRM.
- Work directly with Sales Management to set up VIP introductions and maintain CRM.
- Work directly with dealership departments during dealership tours.
Supervisory Responsibilities
- Direct supervision of Range Aides
Commitments
- Lead by example
- Integrity beyond question
- Responsiveness
- Follow Up
- Continuous Improvement
- Treat all employees and customers fairly, courteously and with dignity at all times.
- Model superior customer service behavior for all personnel.
- Maintain program integrity and act as an ambassador to LHD & MSF.
Qualifications and Job Requirements
- Current certifications by Harley-Davidson Motor Company (Harley-Davidson Riding Academy) and the Motorcycle safety Foundation.
- Knowledge and experience with Sales of Harley-Davidson motorcycles, and/or motor vehicles sold by a dealership.
- CPR and First Aid Certified.
- Current motorcycle license.
- Own or operate a motorcycle on a regular and frequent basis.
- Ability to remain composed in crisis situations
- Flexibility in scheduling to meet the needs of the business unit.
Physical Demands
- The noise level in the work environment is usually loud.
- Occasionally required to bend, stoop, crouch, reach, and handle tools.
- Occasionally requires the ability to lift training motorcycles.
- Occasionally requires the ability to balance and push a 400 lb. motorcycle.
Working Conditions
- Frequently works near moving mechanical parts.
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborn
Job Summary
JOB TYPE
Full Time
INDUSTRY
Retail
SALARY
$57k-99k (estimate)
POST DATE
03/17/2024
EXPIRATION DATE
06/13/2024
WEBSITE
americanroad.biz
HEADQUARTERS
ORLANDO, FL
SIZE
50 - 100
FOUNDED
1903
TYPE
Private
REVENUE
$10M - $50M
INDUSTRY
Retail
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