Description

Are you a customer service champion who enjoys problem solving? Do you have a passion for helping others? Looking for a part-time role with a mission-based organization? If so, the American Registry of Radiologic Technologists (ARRT) has a great opportunity in our small, team-based, contact center. This is a part-time (25 hours per week) Monday-Friday, 11:30am-4:30pm or 9:30am-2:30pm** schedule in a hybrid (primarily work from home) or onsite work environment.

As theCredentialing Information Specialist (CIS) in our Initial Certification department, you’ll be a first point of contact with ARRT candidates and others requesting information about our certification and registration processes. You’ll have a deep understanding of the education, clinical, and regulatory eligibility requirements Registered Technologists (R.T.s) face. You’ll work to address registrants’ needs by providing information and key communications.

In this role, you’ll also identify opportunities to improve communications and promote accuracy of information with a keen attention to detail.

Key Duties and Responsibilities

• Answer telephone calls and electronic messaging concerning Initial Certification (IC) requirements (moderate volume call center)
• Create complete and thorough documentation records
• Evaluate applications for primary and post primary certification
• Seek and maintain knowledge of current certification and registration eligibility requirements
• Embrace ARRT's commitment of providing world class customer service
• Completion of a variety of administrative tasks including data entry and mail processing

Requirements

• High school diploma or equivalent
• One year minimum of call center/customer service representative and office administration experience
• Strong computer technology skills- including Microsoft Teams and Outlook, multi-line phone systems, web-browser, database, and various software systems. Equipment is provided.

Core Competencies required: customer focused, strong communication, teamwork, and solid work ethic.

Skills and Abilities required: attention to detail, computer skills- strong, verbal and written communication, decision making, documentation, job-focused learning, problem solving/analytical thinking, proof reading/editing skills, reliability, understanding and following procedures. Other Standards:Measure performance expectations by Key Performance Indicators (KPI) for which Call Agents will be held accountable, an example is service level.

Position location options:

• Onsite at our Mendota Heights office

OR

• Hybrid- primarily work from home (Twin Cities metro area only) with minimal onsite requirements in our Mendota Heights office. 

**other schedule options include Monday- Friday: 9:00am-2:00pm, 10:00am-3:00pm, 10:30am-3:30pm, or 11:00am-4:00pm

About ARRT

The American Registry of Radiologic Technologists (ARRT) is the world’s largest organization offering credentials in medical imaging, interventional procedures, and radiation therapy. We certify and register technologists in a range of disciplines by overseeing and administering education, ethics, and examination requirements. Visit www.arrt.org for more information.

For more information, including full job description, please click on the hyperlink. Part-time benefits include paid time off, paid holidays, and 401k retirement offerings.