Since 1858, the American Printing House for the Blind has operated in Louisville, Kentucky as the world’s largest nonprofit organization creating accessible learning experiences through educational, workplace, and independent living products and services for people who are blind and low vision.

There’s no other place like it. Creating things that make a real difference in people’s lives is what we do.

Mission: A world leader in empowering people who are blind or low vision by providing accessible and innovative products, materials, and services for lifelong success.

ABIDE: Here at the American Printing House for the Blind, we live by the motto, “Welcome Everyone”. Many modern organizations value diversity and inclusion: we choose to go further, understanding that more must be done to foster a sense of belonging in our institution. To that end, we are committed to advancing accessibility and belonging, as well as inclusion, diversity, and equity in all aspects of our workspace, and to enriching our company with our distinct life experiences.

$19.96 – $24.49 | Salary is negotiable dependent upon experience.

Benefits include but are not limited to:

• Accessible, Diverse, and Inclusive Workforce
• Public Service Loan Forgiveness Employer
• Health Insurance covered at 80% for employees – plans include family planning benefits
• HSA Plan and FSA Plan – both include company contribution!
• Competitive Dental and Vision Plans
• Health and Well-being initiatives
• 401(k) Plans with company match and immediate vesting
• Company provided Short Term Disability
• Basic Life Insurance at no cost to employees
• Voluntary Life Insurance with Accidental Death and Disability
• 4 weeks PTO
• 11 Paid Holidays
• Educational Assistance and Professional Development Opportunities
• Optional Hybrid Work Schedule for approved positions only
• Voluntary Pet Insurance

Reporting to the Customer Experience Technical Support Supervisor, the Customer Experience Technical Support Specialist will support the Customer Experience team by providing product and technical support to APH customers and potential customers.

This position is fully remote for those who live outside of the Louisville, KY metropolitan area. The call center is open Monday through Friday from 8:00 A.M. – 8:00 P.M.

• Provide Level II technical and product support across APH's diverse range of offerings.
• Guide users through the APH website and ecommerce platform, offering seamless navigation assistance.
• Utilize remote diagnostics to troubleshoot common device malfunctions, facilitating returns or repair processes with ease.
• Serve as a liaison between customers and partner manufacturers, collaborating with Product Managers for advanced troubleshooting and technical assistance.
• Conduct thorough research and documentation of customer issues to enrich our Customer Experience knowledge base.
• Maintain strict adherence to accessibility standards in all communications with APH customers.
• Commit to continuous learning, staying abreast of developments in the APH product line and enhancing professional skills.
• Act as a positive ambassador for the APH brand, fostering strong relationships with customers in every interaction.

• Associate’s degree or equivalent education in Assistive Technology-related fields, or up to 3 years of relevant experience. Experience may be considered in lieu of formal education.
• Proficiency in refreshable braille displays and braille note takers, with additional preference for familiarity with braille embossers.
• Exceptional oral and written communication skills, coupled with strong organizational abilities.
• Detail-oriented approach with the ability to manage multiple tasks and prioritize effectively.
• Intermediate proficiency in Microsoft Word, Excel, and Outlook.
• Capacity to empathize with individuals across diverse age groups and situations.
• Demonstrated ability to work independently in support of departmental goals.

To apply: click here. If you have trouble accessing the application through Paycom, please contact Ryan Ward at rward@aph.org.