DUTIES

Manage customer services and operations functions of the assigned branch. Ensure branch operations activities run smoothly and efficiently by coordinating staff for coverage in all related areas of branch operations, reviewing and approving transactions within guidelines, reviewing daily operations reports, and ensuring regulatory compliance and staff adherence to Bank policies and procedures. Maintain operational integrity and minimal operations loss of the branch:

· Manage the operations functions of the branch to ensure the highest level of customer service, operating efficiencies, and compliance with the Bank's operating standards and regulatory requirements including but not limited to BSA, information security, bank security, and privacy policies.

· Ensure the branch effectively manages the risks associated with each customer relationship. Utilize good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management as well as appropriate units within the Bank.

· Ensure sound operating conditions are maintained in the branch by utilizing the timely completion of monthly branch certifications and operational reviews.

· Participate with Branch Manager and Regional Management in determining client objectives and quality of service. Assist in attaining established Bank and branch goals through active participation in sales management and officer call programs.

· Meet with staff on regular basis to discuss new and existing products, service productivity and client relations/satisfaction. Advise management on issues affecting customer service to ensure the timely research and resolution of problems. Identify and recommend methods to improve effectiveness, efficiency and program(s) productivity.

· Provide guidance and assistance to branch colleagues in resolving procedural and personnel administration problems. Provide instruction and cross training on Bank procedures and banking regulations. Ensure performance reviews/evaluations of the branch's non-officer staff are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer servicing skills, and sales/referral activities.

· Manage to Process outgoing returned items and/or charge-back items to deposit accounts.

· Approve the ordering of branch supplies.

· Ensure review inclearing interest checks items for all branches.

· Ensure Balancing interest check for all branches.

· Ensure ATM Debit card reconciliation for all branches.

· Ensure Return non-post ACH item and check for all branches (no account on file).

· Manage in Legal Process for all branches.

· Manage in all Accounting dept/# 88 transactions like open, maintain & close accounts.

· Manage to Set up/change/delete Loan ACH auto payments for BHG borrowers.

· Backup to approve Mobile Deposits for all branches.

· Serve as Security Officer for the branch.

· Accept other duties as deemed appropriate by supervisor.

QUALIFICATIONS

Education: College degree with business classes preferred but not required.

Experience: Five to seven years of bank branch operations experience with transactions approval authority and supervisory responsibility.

Skills/ Ability: Thorough knowledge of bank branch operations-related regulations and bank products, and good verbal/written communication skills in English and Chinese.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• San Gabriel, CA: Relocate before starting work (Required)

Work Location: In person