Job title: Inside Sales // Department: Sales // Location: Decatur, Alabama

Reports to: Branch Manager // Status: Non-Exempt

About American Pipe & Supply

American Pipe & Supply is a wholesale distributor of pipe, valves and fittings (PVF), plumbing fixtures and fire sprinkler materials. We have been providing the Southeast with quality materials since 1977 and continue to grow every year.

We are family oriented and offer a steady Monday-Friday schedule and all major holidays off with pay. We strive to maintain an inclusive, friendly environment where you can grow to your fullest potential. For APS to be the "Supplier of Choice" we know we must also be the "Employer of Choice" providing employees career opportunities today and well into the future.

Full time employees enjoy a full benefit package including medical, dental and vision insurance, paid holidays, paid vacation time, and a 401K package with a generous employer match. American Pipe & Supply believes in developing the strengths of our team members to allow for internal promotions when positions become available.

Job Purpose

Inside Sales will work cooperatively with outside sales and other member s of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas while increasing customer satisfaction.

Work Schedule

Monday through Friday, typically 7AM – 4PM

Duties and Responsibilities

• Generate new and repeat sales by providing product and technical information in a timely manner
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Recommend alternate products based on cost, availability or specifications
• Present price, credit and terms in accordance with standard procedure s and customers profitability profile
• Accurately process customer transactions such as orders, quotes or returns
• Provide accurate information regarding availability of in-stock items
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery
• Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items
• Educate customers about features and benefits of products in order to improve product related sales and customer satisfaction
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
• Remain current on consumer preferences by attending sales meetings, vendor training, or reading trade journals
• Setup and maintain customer files
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team
• Communicate to your manager unexpected increases/decreases in demand for products
• Assist in scheduled physical inventory counts
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
• Follow company policies and procedures
• Present a professional image at all times to customers and vendors
• All other duties, as assigned.
• Regular and appropriate attendance is an essential function of this and all positions at APS.

Skills

• Delivers superior customer service
• Effective listening, communication (verbal and written), negotiation and good phone skills
• Demonstrated integrity and ethical standards
• Technical expertise and knowledge of company products
• Problem-solving and analytical ability
• Accuracy and attention to detail
• Able to handle difficult customers with diplomacy and tact
• Manages time effectively and adapts quickly to changing priorities
• Able to multi-task
• Able to perform business math (basic algebra, compute rate, ratio, etc.)
• Team player who works productively with wide range of people
• Able to work independently with some direction
• Capable of following written instructions and documented procedures
• Demonstrated understanding and application of effective selling strategies and techniques
• Superior organizational skills
• Knowledge of logistics, including carriers, shipping policies and procedures
• Knowledge of Microsoft Office Suite and Eclipse software

Education and Experience

• High school diploma/GED required
• Associate degree preferred
• Minimum 2 years in similar position preferred
• Product/applications experience required
• Wholesale distribution experience preferred

Certifications and Licenses

• Forklift

Working Conditions and Physical Requirements

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Ability to climb stairs, descend stairs, balance, stoop, kneel, crouch, crawl, reach, handle, feel, speak, and hear.

Direct Reports

• None

This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of American Pipe & Supply.
American Pipe & Supply (“APS”) is an equal opportunity employer. We hire, promote and take all other personnel actions without regard to race, color, sex, religion, national origin, citizenship, age, disability, military service connection, genetic information or any other unlawful basis. We provide reasonable accommodation to the known limitations of disabled applicants and employees, and accommodate the religious beliefs and practices of employees provided that such accommodations do not place undue hardship on APS.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities
• Commission pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Work Location: In person