Description

For over a century, American Packaging Corporation (APC) has been a leading flexible packaging converter for customers throughout North America. We nurture our employees by providing competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs. These are just a few reasons why we were named a “Best of the Best” in the Best Workplaces in the Americas awards for 12 years in a row. APC’s longstanding success is fueled from the inside out, and we consistently seek to improve our internal operations to propel that success into the future.

REPORTING RELATIONSHIP: IT Service Delivery Manager

SUMMARY: The Network Engineer’s role is to ensure the stability and integrity of in-house voice, data, video, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This role will also provide end user training as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Safeguard all computer systems and digital information by following company security procedures and information security best practices
• Follow all safety guidelines and procedures
• Strategy & Planning
• Collaborate with department heads to assess near- and long-term network capacity needs. 
• Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records. 
• Develop, implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery. 
• Acquisition & Deployment
• Design and deploy LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware. 
• Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry. 
• Oversee new and existing equipment, hardware, and software upgrades. 
• Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services. 
• Design, implement, and maintain VOIP phone system to include servers, phones, and faxes 
• Acquisition & Deployment
• Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes. 
• Monitor network performance and troubleshoot problem areas as needed. 
• Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances. 
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. 
• Monitor and test network performance and provide network performance statistics and reports. 
• Participate in managing all network security solutions. 
• Perform server and security audits, and system backups and recovery. 
• Knowledge & Experience
• Proven experience and success with LAN, WAN, WLAN, and WWAN design and implementation. 
• Proven experience with network capacity planning, network security principles, and general network management best practices. 
• Network Switch Configuration and management
• Wireless Network Support and Configuration
• Network firewall administration and management 
• Monitor network infrastructure including Firewalls, Switches, Circuits, Servers 
• Print Server support/ Network Printers
• Mobile device support including smartphones and tablets 
• Proven experience with VOIP phone systems. 
• Excellent hardware troubleshooting experience. 
• Competence with testing tools and procedures for voice and data circuits. 
• Strong interpersonal, written, and oral communication skills. 
• Able to conduct research into networking issues and products as required. 
• Ability to present ideas in user-friendly language. 
• Highly self motivated and directed, with keen attention to detail. 
• Proven analytical and problem-solving abilities. 
• Able to effectively prioritize tasks and adapt to changing priorities.. 
• Strong customer service orientation. 
• Experience working in a team-oriented, collaborative environment. 
• General Responsibilities
• Provide professional support to internal customers responding to hardware and software issues
• Install and configure network servers and services.
• Inspect/validate Backup procedures and perform restores as needed.
• Work with your team members to provide support to the whole company
• Keep current on IT skills and trends.
• Propose and Lead approved IT projects to achieve stated objectives and outcomes.
• Other duties as assigned.

Time management for this role is expected to be: 

• 50% on supporting Service Desk tickets and IT Operations
• 50% on IT Infrastructure Projects

Requirements

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelor's degree (B. S.) from four-year college or university in Computer Science, Engineering or STEM field, with 5 years of related experience, or ten to twenty years related experience and/or training; or equivalent combination of education and experience.

FUNCTIONAL KNOWLEDGE:

Knowledge of Network Infrastructure, Server environments, Information Security, Backup processes, telecommunications and end user computing.

Must have strong troubleshooting skills.

Understanding of manufacturing, shop floor, or production systems environments. Experience/understanding of platform, connectivity (i.e.: network, reporting, etc.) required to support a production environment.

Demonstrated experience in communicating and working with all levels of internal business users

Project Management.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure documents. Ability to effectively present information and respond to questions from managers, general users and customers.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These demands include:

• Remaining in a stationary position for extended periods of time
• Moving throughout the facility
• Handle papers
• Use files
• Operate office machines such as computers, copiers, fax machines, etc.
• Frequently communicates with co-workers; must be able to exchange accurate information in these situations.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and risk of radiation. The noise level in the work environment is usually moderate.

TRAVEL: Some travel may be required

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at

APC-Careers@americanpackaging.com.