J*_OB SUMMARY*_

Responsible for creating memorable experiences and connections with all of our guests.

CANDIDATE PROFILE

Education and Experience

• High School Diploma or equivalent and/or experience in a hotel or related field preferred.

CORE WORK ACTIVITIES

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

• Process all payment types such as room charges, cash, checks, debit, or credit.

• Process all check-outs including resolving any late and disputed charges.

• Answer, record, and process all guest calls, messages, requests, questions, or concerns.

• Coordinate with Housekeeping to track readiness of rooms for check-in.

• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.

• Supply guests with directions and information regarding property and local areas of interest.

• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

• Complete designated cashier and closing reports in the computer system.

• Count bank at the beginning and end of shift. Balance and drop cash & receipts according to Accounting specifications.

Marginal Responsibilities

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

• Speak with others using clear and professional language; answer telephones using appropriate etiquette

• Develop and maintain positive working relationships with others.

• Comply with quality assurance expectations and standards.

• Operate the PBX switch board as necessary.

• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Long hours sometimes required.

• Light work-exerting up to 20lbs or force occasionally, and/or 10 lbs of force frequently or consistently to lift, push, pull or otherwise move objects.

Able to stand for extended periods of time.

Mental Requirements

•Must be able to convey information and ideas clearly

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful & high-pressure situations, maintaining composure & objectivity.

• Must be effective in handling problem in the workplace; including: anticipating, preventing, identifying, & solving problems as necessary.

• Must be effective at listening to, understanding, & clarifying the concerns & issues raised by coworkers & guests.

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Niagara Falls, NY 14301 (Required)

Ability to Relocate:

• Niagara Falls, NY 14301: Relocate before starting work (Preferred)

Work Location: In person