Job Posting

The Associate Life Insurance Administrator - Correspondence must learn to perform various policy transactions in Cyberlife to process address changes, welfare letter requests and replacement notifications received through BPM Workflow.

The incumbent is responsible for contacting customers by phone or mail regarding their inquiries about their policies Paid to Dates, premiums, values and any general correspondence that is received.

Producing policy illustrations is also a function of this job.

Essential Functions

• Communicate by phone, mail and e-mail with the various CSSD District Offices and policyowners.
• Learn the basics of our systems used to handle correspondence associated with life policies, including Cyberlife, Life 70, CMOD, CASH, etc.
• Learn and understand the basics of the BPM Workflow system and its capabilities, as all correspondence is processed through BPM Workflow.

Correspondence is a general term. Inquiries received through our Correspondence queue can pertain to any processes handled within CSSD Life Policy Administration.

• Order and mail status letters, loan histories, premium histories and policy illustrations requested by policyowners or District Office representatives.
• Process address changes received from our District Offices and policyowners.
• Send required letters upon receipt of replacement notifications.
• Provide various entities with proper authorization the cash values of policies for welfare letters.

Qualifications

• High school diploma.
• Must be able to learn quickly and adapt to new procedures and systems as required.

Occupational Requirements

• The position requires ability to effectively communicate with others to exchange information.
• A person in this position performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.
• The position requires physical presence in company office on part-time or full-time basis.
• No adverse working or environmental conditions expected.

American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan.

Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.

With focus on our organization’s values and cultural richness : Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.

Last updated : 2024-05-10