Customer Service Representative/Office Assistant

This is it- your search for a great job is over! If you love solving customer's problems, speaking with lots of interesting people from all over the country, using your brain to schedule our leak technicians in a logical manner, utilizing your writing and communication skills, in a comfortable, "no-drama" office setting where your great ideas are heard, all while making great money with plenty of opportunity to make more, and be recognized and rewarded for your hard work- then, we invite you to apply to a fast growing company where opportunities are plentiful and the environment is friendly and fun!!

Is there such a thing as a free post graduate education in this country? "No way!" you say. But guess what?- you can receive one here at at our unique company. In fact, we pay you to learn the principles of Leak Detection and basic plumbing, to master multiple computer applications, to understand the secret to getting a customer to say "yes" to our services in order to successfully book that job, as well as other valuable skills in a very specialized field that is in high demand. 

EVERY DAY IS A NEW ADVENTURE AT THE OFFICE OF AMERICAN LEAK DETECTION .

The mission of American Leak Detection is to find leaks in a manner that is non-invasive, efficient, and environmentally sound. We give prompt, professional, and courteous service to all customers, while providing the best leak detection services in the world. We are seeking qualified individuals to join our team as we continue to grow! 

What We Offer...

• Medical insurance

• Paid Vacation/ Paid Holidays

• Competitive salaries and opportunity for overtime pay.

• Team environment where your ideas and suggestions make a difference

Responsibilities:

• Answer calls and record information accurately ( such as customer information and their service needs).

• Provide professional and courteous service to all clients, customers, and the general public.

• Field customer questions and help resolve their leak problems.

• Input data utilizing a customized Salesforce application.

• Schedule service calls and dispatches technicians in a logical and efficient manner to varied job sites.

• Correspond with our valued customers via phone, email, text, or other communication mediums. 

• Compile detailed reports, business correspondence, and procedure manuals utilizing the Microsoft Office Suite.

• Calculate figures and amounts, such as discounts, commissions and bank deposits and follow up on open invoices in Quickbooks..

• File and organize daily paperwork.

Qualifications:

• Attention to detail 

• Strong computer skills, excellent writing skills

• QuickBooks knowledge/aptitude to learn

• Amazing communication skills

• Ability to multitask is a must.

• Experience working with maps is a plus.

• Basic math and bookkeeping skills

• Thrives/enjoys working in a fast-paced, busy environment.

We are an equal opportunity employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Great candidates are likely to be...

• Service oriented.
• Comfortable with learning and using new technology.
• Those who enjoy working with customers and operations personnel and is looking for career growth.

We enjoy developing our employees and providing comprehensive training, so that you may successfully perform your job and serve our customers.

Desired Qualifications:

• Enjoy being in a job that rewards intuitive, hardworking, efficient, people who have a keen eye for detail and enjoy working with people.
• Ability to deliver excellent customer service.
• Exceptional team player; fun, energetic, goal oriented, positive, optimistic, with a positive attitude
• Self-motivated and organized.
• Neat appearance, with a high standard of professionalism and character.

Education & Experience:

• College degree is desired, but minimum High School graduate or equivalent.
• Prior customer service experience is a plus but not required.
• Veterans from all branches are highly desired & encouraged to apply.

A little bit about our Company and team

Founded over 40 years ago, and teaming with great people, American Leak Detection has become the world leader in accurate, non-destructive detection of hidden water, sewer, and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

Reach out today and let us know you’re interested in learning more! Visit the Careers section of our website American Leak Detection @  https://www.americanleakdetection.com