Description

Who we are:
American Innovations protects people and the environment by providing proven compliance solutions to oil and gas professionals from the field to the office. More than 30 years of experience drives innovative solutions that address the need for efficient data collection, reporting, and analysis – an integrated family of hardware, software and professional services backed by relentless customer service.

Are you ready for the next chapter in your professional career? Are you looking to join a company that is the leader in our core market and are rolling out our next generation of products now? Join our Customer Service team and take our company to the next level!

What we can offer you:

• Competitive benefits focused on your physical well-being, including Medical, Dental, and Vision insurance and company provided Life and Disability.
• Programs to improve your financial well-being, including a 401(k) plan with an employer match up to 4% with immediate vesting and financial education courses. 
• Supportive and collaborative environments, with ambassadors for new hires, happy hours, and fun events.
• Assistance to further your learning and development.
• A rewarding culture, with a focus on positive business practices and protecting the environment. 

 What you can offer us:

• Maintaining marketing leads and ensure that all communications are accurately documented. 
• Proactively engage and support customers through Returned Materials and Calibration status updates. 
• Prepare sales documents, such as proposals, quotes, and contracts, throughout the sales process.
• Handle incoming sales and support calls; routing them to the right department or person. 
• Work with the marketing department and assist with coordinating events and trade shows. 

What you need to succeed:

• 3-5 years of experience in a customer service or sales setting. 
• Ability to work in a fast-paced environment. 
• Excellent customer service and interpersonal skills; with the ability to multitask.
• Knowledge of Salesforce a plus. 
• Strong oral and written communication skills

Requirements

Order Entry

• Serve as primary point of contact by answering the phone, taking orders, quote requests, i.e. receipt of POs, missing information, lead times, order confirmation, order status including RMAs
• Create and revise quotes and sales orders from phone calls and emails and POs
• Create proforma invoices and other relevant documents with appropriate information in appropriate systems
• Resolve customer issues including what to order, when to expect their order, tracking #’s and invoices

RMA/Support

• Work between customers, operations, and finance to resolve order/shipping/invoicing discrepancies
• Process quotes and sales orders for RMAs
• Work with Support for unit billing cases by researching customer and unit information and contacting customers via email and phone calls to resolve

Subscriptions

• Ensure we have the correct billing information when processing orders so that invoices are not rejected or have a delay in receiving payments to help reduce late payments
• Modify subscriptions and billing
• Research accounts, license subscription, contact details, and make phone calls and emails to customers in collaboration with Accounting, Support, and Sales

Account Support

• Participate and communicate with Operations meetings, i.e. shortages, lead times, order changes
• Contact customers to resolve addresses, parts shortages, discontinued items and replacement parts, cost center assignment, and end users
• Notify Production team of any urgent orders 
• Maintain new and existing part numbers pricing and descriptions
• Maintain customer address cards