What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

AHM’s Customer Relations actively support Honda’s mission of Lifetime Owner Loyalty by providing best-in-class customer assistance in a variety of modalities (phone, email, text, social media, Artificial Intelligence, etc.)

This role is responsible for the facilitation of Customer Relations specific to curriculum and training supporting our vision of Customer First. This role will work closely with project teams on new model, product, and campaign launches from development, launch to market release. This role will identify, document & build work flows to develop business processes, align, and question outcome to better support our customers, and review & report on market action items. Additionally, this role will assist with technical requests submitted by Customer Relations agents and management.

This position works closely with Customer Relations Agents and stakeholders to train audience appropriate and department specific content, which may be delivered in several formats including e-learning, videos, business processes, PowerPoint, infographics, etc.

Key Accountabilities

• Deliver new model, product, campaign, and new hire training, conduct knowledge checks, skill checks and oversee live call handling.
• Identify, document, and build work flows to develop business processes, align and question outcome to better support our customers and review & report on market action items for new model, product, and campaign launches.
• Maintain Call Abandonment Rate
• Maintain Speed to Answer
• Maintain Overall Customer Satisfaction

Qualifications, Experience, and Skills

• Bachelor’s Degree or comparable job experience.
• 1-3 years of training and curriculum development experience.
• Full understanding of all phases of training development process and adult learning principles.
• Experience in delivering in-person training programs preferred
• Automotive technical knowledge
• Demonstrated experience in overseeing end-to-end project delivery, including planning, execution, and post project evaluations
• Experience working in a call center
• Excellent communication and interpersonal abilities, enabling effective collaboration with internal and external stakeholders
• Exceptional organizational skills and attention to detail to maintain accurate project documentation and reporting
• Flexibility to adapt to changing project requirements and a commitment to maintaining a high standard of quality in project deliverables
• Knowledge of Honda operations

Working Conditions

• Onsite

Benefits and Total Rewards

What differentiates Honda and makes us an employer of choice?

Total Rewards:

• Competitive base salary
• Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
• Annual Bonus
• Industry-leading Benefit Plans (Medical, Dental, Vision)
• Paid time off, including vacation, paid holidays, sick time, and personal days
• 401K Plan with company match additional contribution

Career Growth:

• Advancement opportunities
• Career mobility
• Education reimbursement for continued learning
• Training and Development programs

Additional Offerings:

• Wellbeing program
• Community service and engagement programs
• Product programs
• Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Job Type: Full-time

Pay: $53,600.00 - $80,300.00 per year

Schedule:

• 8 hour shift

Work Location: In person