Overview

ABOUT AMERICAN GOLF

American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.

Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.

We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience.

Tanoan Country Club is situated in the Northeast Heights of Albuquerque, N.M., at the base of Sandia Peak and is the largest private club in the Duke City. With a focus on providing excellent customer service, coupled with a beautiful, mountain-view golf experience, we strive to be the top private club experience in the area. Designed by Bruce Devlin and Robert von Hagge and opening in 1979, Tanoan CC is a 27-hole routing placed comfortably at a mile-high above sea-level surrounded by expansive views and dramatic shots with every hole. At 310 days of sunshine per year, the Membership enjoys year-round golf in the best seasonal weather available.

The facility maintains multiple food and beverage outlets including bar, café, grille, halfway house, beverage cart and banquet space/ballroom for events.

Responsibilities

POSITION REPORTS TO – General Manager

APPLICATION DEADLINE – May 25, 2024

PURPOSE – Overall responsibility for the organization, coordination, and delivery of an elite culinary and Member experience while providing direction in areas including staff recruitment, development and management while attaining overall food and beverage department goals.

JOB SUMMARY - Ensures excellence of food and beverage services by overseeing all aspects of multi-unit food service, dining and catering operations

ESSENTIAL DUTIES AND RESPONSIBILITIES –

• Manages food and beverage outlets including but not limited to convenience carts, snack bar, bar/lounge areas, restaurant(s), catering and banquet facilities by ensuring that product quality and service standards are met

• Manages all food and beverage staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, evaluating, supervising performance and carrying out disciplinary action as needed, in accordance with American Golf policies and applicable laws

• Ensures a pleasant dining experience in all outlets by collaborating with Executive Chef in the creation of menus and menu pricing

• Controls costs of all food and beverage outlets by overseeing all purchasing of food, beverages, supplies and equipment; estimating product and personnel levels; utilizing labor scheduling tool to adjust salary and hourly schedules following demand patterns, budget and local labor laws; maintaining effective inventory and shortage controls; tracking expenses including payroll, supplies and maintenance; generating monthly inventory report, cost of sales report and other reports as requested by management; working with the General Manager to develop an annual food and beverage plan and budget

• Ensures successful operation of special events, banquets and room rentals through regular communication, including but not limited to weekly BEO meetings with the Catering Director, Executive Chef/Chef and Food & Beverage Service Manager and/or Banquet Captain where applicable.

• Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events

• Maintains customer satisfaction and employee productivity by handling customer inquiries, concerns or comments and providing solutions; acquiring feedback from customers and co-workers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business

• Adheres to all safety, sanitation, food preparation, food storage and alcohol beverage control policies

• Abides by and ensures proper execution of all American Golf Standard Operating Procedures

ADDITIONAL RESPONSIBILITIES -

• Acknowledges, greets and thanks all members and guests.

• Primary duty is management; however the Food & Beverage Director may be required to fill in as bartender, server, host, etc. as needed

• Maintains job results by coaching, counseling and disciplining employees; monitoring and appraising job results

• Collaborates with General Manager in the delivery of staff and safety meetings, as well as the resolution of issues regarding product, equipment or personnel

• Maintains awareness of all course events, large parties and reservations that may affect the food and beverage operation

• Maintains knowledge of local competition and industry trends

• Implements and supports all American Golf initiatives and programs as requested by management

Other duties may be assigned by management

Qualifications

MINIMUM QUALIFICATIONS AND SKILLS REQUIREMENTS -

• Four-year college degree or equivalent experience required

• 4 - 6 years of progressive responsibility in food and beverage industry required

• 2 years’ experience of personnel management, preferably in golf/hospitality/service industry required

• Experience in resolving customer issues/complaints as well as overall excellent customer service required

• ServSafe certification required within 90 days of employment

• Proficient in computer software including Microsoft Word, Excel and PowerPoint

• Solid time management, organization, and prioritization skills

• Proven ability to effectively build and foster a team environment

• Ability to make good decisions in a fast-paced environment

• Valid driver’s license required

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS - The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to walk or stand for long periods of time, to climb, balance, reach, stoop, kneel, crouch or crawl. May be required to lift or move objects up to 50 pounds. Specific vision requirements for this job include distance vision, depth perception, peripheral vision, color vision and the ability to adjust focus.

While performing the duties of this job, the employee may be exposed to wet and/or humid conditions, moving mechanical parts, toxic or caustic chemicals, fumes or airborne particles, risk of electrical shock, sharp objects, extreme heat and/or open flame. The noise level in the work environment is usually moderate

This information is designed to present the key duties and requirements necessary to achieve the job’s results. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications. Management reserves the right to change, rescind, add, or delete the functions of this position at any time.

OFFICE HOURS – Serving non-traditional hours is required up to and including early mornings, late evenings, weekends and holidays.

COMPENSATION & BENEFITS - Salary and benefits are commensurate with experience. Benefit package includes matching 401k, performance bonus, health, vision, dental insurance coverage, vacation, holidays. Some items of uniform clothing will be provided, with the employee expected to source and maintain a high standard of attire at all times. This is a salaried, exempt position.