Essential Job Functions:

• Manages orders for North Carolina Shrink Operations.
  1. Process includes but not limited to part set up.
  2. Tracking orders to ensure requested delivery dates
  3. Liaison and support Product Development with Sample Order Production
• Daily correspondence as needed with Customer and Sales Account Manager to ensure that needs and expectation are understood and addressed, including scheduled conference calls to review customer sales demand
• Manages order intake from purchase order receipt to data entry of orders, tracking scheduling of orders thru production and final shipment to customer
• Provide order status updates to Customer as requested to offer most up to date information related to their account.
• Monitors and manages customer decreed stocking (min/max) inventory programs
  1. Responsible for tracking/investigating aged inventory and provide supporting data
• Interacts closely with the following departments to ensure customer demands/satisfaction can/are being met:
  1. Scheduling/Material Planning – track orders thru production completion to ensure confirmed delivery date will be met and confirm all raw material are available to meet production dates and customer demand.
  2. Graphic Arts/Engraving Department – track progress for art / plates to ensure completion to meet scheduled production dates
  3. Product Engineering – supplies part information to P&E Group for part implementation into AX System.
  4. Pricing Department – requests pricing for new products and provide job specification sheets for all SKU’s to assist the Pricing Department with providing accurate pricing for finalized parts.
  5. Shipping Department – Releases product for shipping and follows thru billing process to ensure product quantities and pricing are correct. Noting if discrepancies are reported the Account Specialist is responsible for the review of the lengthy investigation process.
  6. Accounting Department – provides support to the Accounting Department as it relates to aged receivables. Account Specialist acts as a liaison with the customer to help resolve any outstanding invoices
  7. Quality Assurance - works closely with QA to provide supporting data as it relates to customer complaints and replenishment and shipment of replacement product in order to meet customer demand
• Maintains and documents changes to orders as required by ISO policy.
• Provides back-up support to other assigned accounts for customer service team.
• Maintains and stores customer records in storage as directed by retention policy.
• Performs related duties as assigned.