This position is for an Auto Investigation Desk Adjuster that is bilingual in English / Spanish You will investigate and maintain property / casualty claims.

Determine liability, secures information, reviews coverages, arrange appraisals, and settles claims.

Compensation Minimum : $55,000 / year

Compensation Maximum : $90,000 / year

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

• Provide customer policy activities for new business or renewal policies and policy changes.
• Complete system entry process for new policies or policy changes for multiple systems.
• Research inquiries from customers or agents.
• Generate letters, correspondence and policy documents.
• May conduct on-the-job training.
• May support call center operations when call demand exceeds forecast or problem escalation requires assistance.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-focused solutions or support.
• Basic knowledge of state-specific regulations and system / procedural support for insurance or brokerage products.
• Basic knowledge and application of underwriting, servicing or billing guidelines.
• Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
• 1 years of experience interpreting and responding to customer questions and requests.
• Must pass bilingual assessments in reading, understanding, writing, and conversing fluently in both Spanish and English.

Licenses

You will need to obtain state specific property casualty claims licensing after hire.

For this reason, you should live proximate to the locations listed below :

Madison, WI 53783; Boston, MA 02110; Chicago, IL 60601; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507;

Phoenix, AZ 85034; Nashville, TN 37214

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

Travel Requirements

• Up to 10%.
• Catastrophe duty up to 75% as applicable.

Physical Requirements

Work that involves sitting / standing.

Working Conditions

Not applicable.

LI-Remote

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture.

We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).

In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.

Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

LI-LS1

Last updated : 2024-03-02