Description

Objective: To provide a safe and pleasant environment for the members children.

Reports To: Kids Zone Manager

Criteria: Minimum 1 year of child care experience preferred. Red Cross CPR/AED certification required within 60 days of hire.

Responsibilities Include But Are Not Limited To:

• Get & keep members.

• Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times. Use the members name as often as possible.

• Know and adhere to policies as outlined in the training and policy Manuals. Know club emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.

• Abide by the Service Standards set for your Department.

• Attend mandatory meetings.

• Arrive 5 minutes early in proper uniform.

• Read and sign the communication log.

• Provide care for children ages 6 weeks to 13 years of age and ensure proper conduct.

• Follow sign-in and sign-out procedures for children.

• Review the activity calendar and prepare for daily activities.

• Work in and perform duties required for assigned zone.

• Supervise children with undivided attention at all times. Distractions such as eating, cell phones, reading material, etc are not permitted in the Kids Zone.

• Handle any parent concerns immediately or refer to a manager.

• Handle any emergency situations that may occur and communicate with the parents and management accordingly. Fill out accident and incident reports appropriately.

• Professionally communicate any necessary information to parents when picking up their child(ren).

• Complete opening, closing and cleaning checklists and follow procedures as outlined by management.

• Professionally answer incoming phone calls and properly record baby reservations.

• Perform other duties as reasonably assigned.

Qualifications