Description

Objective: To ensure the efficient operation of a safe and happy Kids Zone.

Reports to: Assistant General Manager /General Manager

Criteria: Minimum 2 years of child care experience preferred. Minimum 6 months of personnel supervision preferred. Red Cross CPR/AED certification required within 60 days of hire.

Responsibilities Include But Are Not Limited To:

• Get and keep members.

• Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times. Use the members name as often as possible.

• Know and adhere to policies as outlined in the training and policy Manuals. Know club emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.

• Abide by the Service Standards set for your Department.

• Attend mandatory meetings.

• Arrive 5 minutes early in proper uniform.

• To ensure exceptional customer service by hiring, training and maintaining a proactive, efficient, professional and friendly staff.

• Communicate all promotions, activities and developments in all departments within the club to members.

• Schedule staff to provide appropriate coverage within the limitations provided by management.

• Respond in a timely manner and satisfactory way to members concerns or comments.

• Attend Department Head meetings and inform staff of developments and upcoming events within the club.

• Ensure that the staff is meeting the expectations of the club Manager.

• Hold regularly scheduled department meetings for ongoing training and sharing of information. Must turn in the minutes of each meeting to the GM/AGM.

• Accurately complete new hire paperwork and submit to the GM for approval to submit to Corporate before placing a new employee on the schedule.

• Maintain current personnel records on staff, perform administrative duties and properly complete required paperwork.

• Schedule an orientation for new employees.

• Use disciplinary action when necessary and properly document such action. Terminate substandard employees.

• Develop, implement and evaluate department goals on a regular basis.

• Review and provide constant feedback on job performance.

• Communicate effectively with and provide constructive feedback to all department heads and management staff.
• Use proper chain of command and ensure staff does the same.

• Set the example of professional behavior and exceptional customer service for all staff members.

• Prepare monthly schedules to meet child- to-staff ratio guidelines.

• Create and submit monthly Kids Zone activities calendar.

• Plan, organize, and promote Kids Zone activities and special events.

• Coordinate Kids Zone activities with other departments.

• Determine and order supplies as needed upon management approval.

• Notify Housekeeping and Maintenance of any related concerns and follow-up so needs are addressed quickly.

• Enforce Kids Zone and club policies in a professional but firm manner.

• Perform duties of Kids Zone attendant as needed.

• Perform other duties as reasonably assigned.

Qualifications