Description

Objective: To ensure that members and staff enjoy a safe and clean environment at all times.

Reports to: General Manager and Assistant General Manager

Criteria:

Minimum 6 months of personnel supervision preferred.

Red Cross CPR/AED certification required within 60 days of hire.

Responsibilities include, but are not limited to:

• To Get and Keep Members
• Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible.
• Ensure exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and friendly team.
• Set an example of professional behavior and exceptional customer service for all team members.
• Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.
• Respond to member concerns and/or comments in a timely and professional way.
• Know the clubs emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
• Schedule the team to provide appropriate coverage based on the needs established by the club leadership team and the company Department Director.
• Arrive to work 10 minutes early and in department-specific uniform.
• Be a team player by contributing to both club and organizational goals.
• Maintain open and honest communication with your leadership team and company Department Director; partner together as fitness professionals. Respond within 24 hours to all time-sensitive email, text, and/or phone requests.

• Participate actively in all club, department, and company meetings. Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization.
• Coach, teach, educate, and support the team to be successful in their roles and to meet the goals set in partnership with the GM and the company Department Director.
• Provide ongoing feedback to the team and deliver performance reviews.
• Communicate effectively with all team members.
• Proactively engage with team members and coach toward success in their roles. Document progress and opportunities; use disciplinary action and/or terminate employment if necessary.
• Hold regularly scheduled department meetings for ongoing training and information sharing. Submit the minutes of each meeting to the GM/AGM/Company Department Director.
• Accurately complete new hire paperwork and deliver to the GM so it can be submitted to corporate before placing a new team member on the schedule.
• Schedule a prompt orientation for all new team members.
• Maintain current personnel records on the team, perform administrative duties, and complete required paperwork accurately and on time.
• Use proper chain of command and ensure the team does the same.

As a Housekeeping Manager, additional responsibilities include, but are not limited to:

• Record necessary repairs of equipment and/or noticeable repairs needed in club Maintenance Log.
• Schedule and oversee Housekeeping attendants hours maximizing productivity while maintaining efficient payroll.
• Create and monitor checklists for each attendant to complete daily.
• Order and maintain appropriate inventory levels of products and supplies.
• Report any and all accidents and/or incidents to GM or AGM immediately while completing proper paperwork.
• Conduct a walk through with Housekeeping team members at the end of their shift to ensure completion of duties while making necessary observations and suggestions.
• Other duties as reasonably assigned.

Qualifications