You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) offers powerful backing and support that helps companies of all sizes gain financial savings, control, and efficiency. We provide a suite of payment and lending products, solutions for travel and everyday business spending, cross-border payments, global currency solutions, and business financing.

The Commercial Onboarding Services team plays a critical role in delivering best in class revenue-empowering services across the customer lifecycle. Our vision is to drive customer success throughout the pre-sales, onboarding, and payment phases. In addition, the Operational Excellence team supports the core operational risk functions including ensuring priorities are executed in a manner consistent with internal policy as well as external / regulatory expectations while enabling business growth, achieving superior customer experience, driving risk mitigation as well as operational efficiencies.

The Senior Manager - Program Management will report to the Director, Program Management Office. This person will lead strategic initiatives, critical program operations, and communications to ensure successful business outcomes.

This role will drive and influence a project portfolio of compliance and regulatory initiatives that meaningfully impacts the way we interact with our colleagues . Success looks like leading and partnering to develop, maintain, and deliver against committed roadmaps on-time, coming up with new ways to improve our business, quantifying results, and supporting stakeholder communications and program status.

How will you make an impact in this role?

• Collaborate with team members across Technology and Business partners to drive on time and within budget program delivery while establishing interdependencies, identifying risks, managing resource constraints, and eliminating roadblocks
• Apply project management rigor by leveraging tools such as Airtable, Jira and Rally, Confluence, and other applications to maintain documentation, provide project status, reporting, and governance while adhering to PMO processes, documentation standards, and best practices.
• Partner with all stakeholders to ensure consistent and accurate project scoping, cost-benefit analysis, and level of effort assessments.
• Prepare communications, such as weekly reporting, strategic business reviews, to senior leaders and external audiences to help lead the organization towards success
• Work with technologies, and other teams across the organization to ensure that the committed roadmap and pipeline are well articulated, understood and managed against available capacity.
• Ensure establishment of program plans throughout the lifecycle of the delivery. Ensuring change is controlled, dependencies are identified, and risks are mitigated.
• Act as first point of escalation, providing assistance and guidance throughout the program delivery.
• Support planning activities to deliver maximum business value based on critical program metrics.
• Find opportunities for organizational improvement through internal/external research and analysis and lead key activities to support the team to ensure the desired customer and business value is delivered
• Strive for continuous improvement in our processes and procedures, propose and implement changes to ensure a productive and efficient organization, in partnership with the wider team.

Key Competencies

• An inherent bias to action; self-motivated and a self-starter with a “Can do” attitude
• Displaying servant leadership to build a formidable team and love for a strong team culture focused on raising others up
• Life-long learning mentality, with the desire to bring the topics they learn into their daily work
• Energetic personality, quality minded, focused, committed, and able to work independently in a highly changing environment
• High degree of professional confidence and credibility with effective presence, strong written and verbal presentation skills
• Sharp business judgment, detail oriented yet able to always see the "big picture."
• Strong partnering and influencing skills in all mediums and throughout all levels of the organization including senior leaders.
• Strong problem-solving skills, able to prioritize among many conflicting needs, advocate a course of action, and pursue it consistently.
• Ability to adapt, be flexible and responsive to dynamic situations. Contributes to continual process improvement or re-engineering activities.
• Highly articulate and confident communicator; passionate about delivering successful outcomes and implementing innovation

Minimum Qualifications

• Successful track-record of managing sophisticated projects that deliver both technical and non-technical solutions to achieve business results, positively impacting the customer experience.
• Proven results in developing effective, matrixed, cross-organization relationships, collaborating, and communicating across global business, technology, compliance partners
• Developed understanding of Agile methodology and/or exposure to improvement methodologies (Lean, Six Sigma, or similar methodologies)
• 5 years of experience in project managing business improvements, large scale technology implementations, and organizational change management
• Shown ability to conduct thorough and understandable analysis using a combination of quantitative and qualitative methods to provide meaningful insights
• Experienced at running test and learns with the appropriate monitoring frameworks
• Strong understanding of project and program management and communication skills, attention to detail, and the ability to clearly and concisely articulate complex concepts for a variety of audiences.
• Working understanding of Airtable, Jira, Rally and Confluence
• Ability to take complex technology or service delivery discussions and break them down for business owners
• Strong leadership skills with the proven ability to coordinate and influence team members from multiple internal departments and external vendors.
• Ability to effectively present ideas and communicate with senior leadership.
• Ability to manage across global teams with a diverse set of backgrounds, business objectives, and time zone constraints
• Ability and desire to continually learn about new technologies, project management methodologies, and adapt to ever-changing business and industry needs.
• Bachelor's degree or equivalent in related field

Preferred Qualifications

• 3 years of experience in Project Management Office (PMO)
• Program Management experience leading complex technology projects using Agile Methodology
• Understanding of compliance/regulations are preferred but not mandatory
• Experience working in highly regulated environments, e.g., financial services
• Familiar using Tableau or other business intelligence tools
• Obtained PMP, ACP or similar project management certifications including SAFe
• Understanding of Sales Conduct and Risk Management practices
• Master's degree would be preferred

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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