You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.

American Express is entering into a technology transformation phase driven by opportunities to modernize legacy platforms and be on the leading edge of the payments industry. American Express is looking for strong leaders to be part of robust teams that will build and support our next generation platforms. If you have the talent and passion to drive innovation and deliver at a rapid pace, with deep hands-on experience in areas of real-time, highly available, cloud-native application development, join our engineering teams to transform our systems.

American Express Global Card Network Platform authorizes and processes all of the company’s customer card transactions. The Card Network platform is the critical back bone for all of American Express card transactions, and is a near real time low latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year. American Express is making strategic investments in new card network products and platforms to allow the company to meet its ambitious global growth agenda.

As our Director of Engineering, you will join our global technology team that has embarked on building a highly available and scalable distributed systems on the cloud to support the company's long-term strategy and vision. You will lead a team of engineers across new/emerging concepts in a way that inspires them to do their best work and continue to grow and develop within the company. Our leaders work with distributed teams in a highly dynamic environment collaborating with product and technology leaders, and engineers who are passionate about our journey to build and deliver technology-powered solutions that our customers love and that works for our business.

Your primary responsibility is to lead the development of our next generation distributed platform, aligning resources and delivery with business growth and diversification, while significantly improving service quality and cost-effectiveness. We expect the individual to be innovative and energetic with strong communications and collaboration skills.

Key Initiatives:

• Card Network Authorizations/Routing and new spec enablement
• Design, develop and deliverallATM Acquirers and new ATM specs to Payment Network
• Migrate ATM Issuers to process real time transaction through the Payment Network
• Develop ATM Acquirer FIR & bespoke logic and migrate ATM Acquirers to directly route through the Payment Network
• Develop best-in-class delivery engine with optimal throughput and quality releases
• Maximize productivity of engineering teams with automation and increase predictability
• High Availability, Resiliency and Performance Engineering on Cloud

Roles and Responsibilities:

• You will be responsible for building capabilities of a distributed transaction processing infrastructure and payment processing business logic by leveraging that platform. Leading and engaging teams that build/deploy high throughput systems within a fast paced, agile environment while understanding and handling competing priorities.
• Hands-on collaboration with business and technology leaders, stakeholders, product owners, Architects, and Engineers to define, develop, test and validate technical solutions to help drive customer-first product roadmap enabling business outcomes. Contribute to the review and analysis of business needs and user stories
• Attract, retain, and grow diverse top engineering talent, providing guidance, career development and mentorship to team members maintaining a culture that emphasizes quality, continuous improvement, retention of key colleagues, development, and high performance.
• You will constantly pursue and learn industry leading/innovative solutions. Build high awareness of open-source technologies and communities that enable high volume low latency systems.
• Lead a culture of innovation and experimentation, support full software development lifecycle that incorporates the best of technology approaches and delivery methodologies.
• Engage with developers in day to day design and coding activities to execute product and strategy roadmaps. Stepping into code where and if needed and be a hands-on leader
• Ensure on time product releases that are of high quality, enabling the core vision of next generation card processing systems.
• Promote a fun and high engagement culture, with a results orientated focus. Hire, mentor, motivate and retain the best talent.
• Collaborate with peer technology and product teams across different locations

Minimum Qualifications:

• You have Computer Science degree, or equivalent with at-least 10 years of relevant work experience.

• Have built and delivered large scale enterprise systems/products and have extensive hands-on experience. Preferably delivered and supported products as Cloud hosted services.
• Experience building highly available and low latency distributed systems. Experience building systems as service-oriented architecture and/or micro-services architecture.
• Keen awareness of concerns in a massively distributed systems and effective solutions.
• Experience in Linux cloud (Kubernetes) environment supporting applications built using language like Java, Go, Node.js and NoSQL databases like Couchbase, Cassandra, Redis.
• Experience attracting, hiring and retaininga diverse high-performing engineering talent.
• Have experience leading engineering teams and in agile methodologies, have enabled DevOps mindset, processes and tools
• Ability to learn and deep dive into new technology and business domains, question status quo and think outside of the box.
• Excellent judgment and constant pursuit of higher standards, a passion to build and nurture high efficiency teams.
• Have excellent written and verbal communications skills. Create and deliver effective presentations to Senior Leadership.
• Ability to negotiate and influence stakeholders
• Knowledge of Payment Network Authorization, Acquiring & Issuing platforms and ATM business processes is a plus