You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Global Card Issuance organization is responsible for supporting and managing the production/manufacturing of cards, personalization/fulfillment of cards, delivery of cards, and the design/innovation of new cards for all proprietary card products globally.

This role will lead a set of teams responsible for supporting our US and LACC regions. Role will lead and manage day to day operations of card personalization/delivery, managing third parties, and managing operational projects and process improvements.

Some key responsibilities for this role include:

• Lead a large, global operational team responsible for the issuance and replacement of all card products and for ensuring a seamless customer experience across the card replacement journey
• Supplier management and relationship management
• Managing supplier performance, quality, issues, and outcomes
• Managing overall process performance and outcomes
• Support defining and optimizing servicing strategies for customer experience and removing customer friction points
• Ensure an appropriate governance and control environment for card issuance
• Defining and developing strategies and roadmaps to drive goals
• Coordinating and driving alignment of cross-functional internal and external partners
• Collaborate and partner with key marketing and product partners from LOB
• Management and implementation of projects and process improvements
• Support of new product launches and product refreshes
• Management and oversight of operating budget
• Leading and managing teams of managers and analysts

Qualifications

The ideal candidate will meet the following qualifications:

• Operations, production, supply chain, or logistics experience required
• Supplier and third party management experience preferred
• Knowledge of and experience with card issuance processes preferred
• Knowledge of supply chain and logistics methodologies
• Experience developing, leading, and managing roadmaps & portfolios
• Track record of successful innovation and transformational thinking, risk taking and ability to create step function change
• Ability to identify opportunities, develop proposals, and drive change from conception through to implementation
• Ability to strategically think and link processes, systems, metrics, and financials for complex operational functions
• Results driven with the ability to effectively manage initiatives to completion
• Superior problem-solving and analytical skills, strong learning agility, curiosity and willingness to embrace new challenges and challenge status quo
• Strong ability to develop and maintain relationships with internal customers, stakeholders, and external partners
• 5 years of People Leadership experience spanning multiple team members required
• Dynamic, engaging, and inspiring leader with solid track record of people leadership and employee development
• Empowers others to succeed, develops talent, and builds followership
• Ability to lead and collaborate with colleagues and teams working in culturally and geographically diverse environments to deliver transformational outcomes
• Strong interpersonal skills with the ability to work independently or in teams
• Strong sense of personal accountability and demonstrated self-starter
• Strong communication and presentation skills, across levels of leadership
• Travel Required (up to 25%)

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.