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The Forecasting Team – within Global Capacity and Contact Management (GCCM) has one main objective – the accurate prediction of daily call volumes and average handle times, which allows Capacity Staffing and Scheduling to deliver against customer, shareholder and employee goals.
Our Team is responsible for providing end-to-end demand forecasts across all customer service networks in the US and around the World. We are also responsible for monitoring channels of contact trends and providing deep-dive analytics to support configuration and customer satisfaction enhancement decisions.
The Business Analyst position on the Forecasting Team will specifically play a key role in developing Global Short Term and Long Term forecasts for all call volume segments.
Job Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Salary Range: $55,000 to $105,000 annually bonus benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Full Time
$78k-97k (estimate)
03/25/2023
06/19/2024
americanexpress.com
PLANTATION, FL
>50,000
1850
Public
PHILLIP WEBB
$10B - $50B
American Express is a financial services company offering credit, corporate and charge cards and insurance products for individuals and businesses.
The job skills required for Business Analyst include Project Management, Agile, Problem Solving, Written Communication, Insight, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Business Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Business Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Business Analyst positions, which can be used as a reference in future career path planning. As a Business Analyst, it can be promoted into senior positions as a Business Systems Analyst IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Business Analyst. You can explore the career advancement for a Business Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Business Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Business Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Business Analyst job description and responsibilities
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A business analyst should be adept at both technical and managerial skills to fulfill his responsibilities.
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Creating financial models to support business decisions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Business Analyst jobs
Volunteer to perform Business Analyst related tasks.
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Develop Visualizations and Practice Presenting Them.
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Acquire and Leverage on Relevant Skills.
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Ability to Understand Delegated Objectives.
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Being Diligent with Time Management.
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Step 3: View the best colleges and universities for Business Analyst.