American Equipment, LLC is a dealer for Massey Ferguson and Kioti tractors, Ferris and Cub Cadet mowers, Echo handheld equipment and many other brands. Along with sales, we are a busy repair facility that works on all makes of agriculture tractors, mowers and small engine equipment. The Service Department Advisor reports directly to the Service Department Manager. The position provides support to all departments and interacts with customers to provide exceptional customer service.

Some of the duties include but are not limited to:

• Greet customers when they arrive at our store.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Provide customers with in-depth information about available aftermarket and OEM part options.
• Answer questions about service outcome (after consulting with mechanic if necessary).
• Advise customers about warranty coverage and claims processing.
• Manage and oversee the service center's workflow and scheduling.
• Call customers to inform them of changes in service or to let them know their equipment is ready for pick-up.
• Close work orders and cash out customers.
• Other duties as may be assigned.

Qualified candidates should possess:

• Previous customer service experience.
• Working knowledge of Microsoft Office.
• Basic engine and mechanical knowledge.
• Ability to work in a fast-paced, team environment.
• Must have strong organizational skills and attention to detail.
• Must have the physical ability to stand for long periods of time, lifting up to 50 lbs. occasionally, sitting for extended periods of time, extending and elevating arms into different positions.
• American Equipment, LLC is an EEO/AA Employer. To build a diverse workforce, we encourage applications from minorities, women, veterans and individuals with disabilities.

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Expected hours: 42 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• 8 hour shift

Work Location: In person