The Assistant PAC Manager - Operations Manager is responsible for assisting with the overall management of all performance events at the STAR Bank Performing Arts Center.

Essential Functions:

1. Prepare for and execute operations/event needs of ZCS performing arts ensembles, extracurricular organizations, and outside rental clients.

2. Provide excellent customer service as the primary point of contact for rental events.

3. Maintain a good working relationship with current rental clientele and reach out to attract new rental clients to fill in open calendar dates.

4. Maintain and oversee the scheduling of events and rehearsals for the PAC, auditorium and other ZCS performing arts facilities.

5. Create weekly work schedules for student and professional crew to cover event operations needs.

6. Manage and reach stakeholders through PAC marketing, website, and social media.

7. Research and implement new opportunities for revenue generation.

8. Manage and oversee PAC box office and livestream scheduling operations.

9. Create financial reports, invoices, and documents for ZCS and rental events.

10. Oversee front of house and event operations for PAC and other ZCS events in the district as assigned.

11. Assist the PAC Technical Manager with the resetting of the PAC and other ZCS performance facilities to a default state in between events and rehearsals.

12. Ensure compliance of all ZCS safety protocols during all site events and advise patrons as needed.

13. Remain available at assigned location for entirety of the event and until all attendees have left premises; ensure location is left in same condition it was found.

14. Greet and assist with the load-in of ZCS rental events and provide hospitality services to clients.

15. Attend regular OSP training as requested by supervisor.

Knowledge, Skills & Abilities: Demonstrate the ability to provide clear direction and customer service to a variety of rental customers. Display a strong commitment to safety protocols and ability to communicate those effectively. Ability to handle several responsibilities at once while maintaining professional etiquette at all times.

Education: Bachelor’s degree in arts administration, event/hospitality management, business administration/management, or theatre/technical theatre preferred but will consider 3-5 years of equivalent experience.

Experience: 1-5 years combined experience with performing arts venues and technical theatre preferred.