Join our newly formed division, Elite Luxury Management where our MISSION is to exceed client expectations at every level!

KEY DUTIES & RESPONSIBILITIES:

• Provide exquisite customer service to all homeowners, residents, guests and vendors at the community setting a warm culture and environment.
• Serve as a valuable resource and facilitator for the Condominium/HOA board in fulfilling their obligation to manage the community.
• Creatively and proactively assist the board members in the operation of a Condominium/HOA board.
• Serve as the initial point of contact for inbound board requests and liaison between the Condominium/HOA board and ACM.
• Assist the board in the presentation of information to Condominium/HOA membership at meetings.
• Identify and analyze issues, patterns, and trends in community member requests & issues.
• Participate in referring vendors with your Portfolio Manager & Team Lead to the Board and for overseeing the performance of contracted vendors.
• Prepare weekly activity reports and variance reports for the Condominium board.
• Report progress in solving community and board issues and track action items at all times, representing ACM's reputation of professionalism and reliability.
• Maintain knowledge of assigned portfolio’s governing documents.
• Participate in the preparation of Condominium yearly budgets by the contracted date with Community Relationship Manager &Team Lead.
• Review and code invoices, consistent with budget control oversight and review monthly and annual financial statements.
• Report to Portfolio Manager, developer and senior management on a regular basis including recommendations.
• Weekly property inspections as requested by manager and Board.
• Takes initiative in resolving client issues.
• Maintains and organizes up to date property documents (records and logs e.g. telephone log, property information sheets, warranties, community websites, online management systems, etc.)
• Prepares proofreads and edits all written correspondence coming across the desk.
• Must attend monthly board meetings.

PERFORMANCE:

- Client issues are resolved to the satisfaction of the client.

- The ability to cope in highly demanding environments.

- Property documents are always maintained and organized.

- Correspondence is written professionally.

SKILLS & KNOWLEDGE REQUIRED:
Skills Exceptional in Microsoft Office – word processing, spreadsheets and database; Office administration; Filing procedures; Operation of basic office equipment; Exceptional interpersonal skills; Ability to handle sensitive and confidential situations; Analytical ability to gather and summarize data for reports; Apt to find solutions to various administrative problems; Able to prioritize job tasks; Provide professional customer service; Able to meet deadlines; Attention to detail in composing, typing and proofing materials. Ability to work in highly stressful situations. Capable to multi-task with multiple vendors and homeowners. Able to expedite urgent matter to Community Relationship Manager &Team Lead without reservations.

Experience/Background:
Five years onsite condominium management, preferred.

Diploma/Degree
High School or GED, some college preferred

CAI designation preferred (i.e. CMCA, AMS)

Job Types: Full-time, Contract

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Ability to Relocate:

• Falls Church, VA: Relocate before starting work (Required)

Work Location: In person