7 Resident Services Administrator Jobs in San Diego, CA
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American Assets Trust is Hiring a Resident Services Administrator Near San Diego, CA
Duties:
- Assists in the coordination of all the move-in and move-out processes with all residents once leasing application is complete.
- Assists the Resident Services Manager, Leasing Manager, and Community Manager in leading, managing, and training the leasing team, including oversight of software, such as On-Site, LRO, Building Links, Max-Leases, Grace Hill, and MRI. Knowledgeable in the operation of the Mail Center for the residents (FedEx, US Mail, UPS).
- Completes a variety of administrative assignments specific to Resident Services.
- Responds in a timely manner to email, phone and in-person requests.
- Create move-in packets for all vacant units.
- Assists in the management of parking and storage spaces.
- Performs special projects and other duties as assigned.
- Meets, greets, and provide information to customers and merchants.
- Helps to ensure weekly market surveys are completed in a timely manner for LRO meetings; Be able to determine proper lease rates and concessions for community based on comp offerings.
- Implements lease renewal and resident retention programs.
- Evaluate reports and identify marketplace trends (eg: lease expirations, online advertising, rent concessions, market rates, etc.).
- Focus on occupancy, turnover, and resident retention rates.
- Ensure all leases, addenda, etc. are completed correctly in a timely manner and filed in shared access drive.
- Audits and adheres to lease file policy.
- Prepares and submits daily, weekly, and monthly reports by deadline.
- Understands and implements policies and procedures (fair housing, operations, etc.).
- Perform leasing activities as needed (eg: tours (virtual, in-person, repeats).
- Ensure vacant units are clean and in good showing condition, including weekly walks with team and vendors as necessary.
- Assist Community Manager, Resident Services Manager, and Maintenance Manager with administrative tasks (eg: Building Links updates/communications to residents, reports, spreadsheets, status reports, updating site maps, etc.).
- Ensure work contracts have been reviewed, sent to vendor, and are properly executed and filed in Playbook; Ensure contracts are current and not expired.
- Review and ensure compliance with all vendor insurance requirements for the property, including filing and reviewing the insurance data base on a weekly basis.
- Shops competition on a consistent basis and directs the team to do the same.
- Assists in developing and implementing resident activities.
- Identifies problem vacancies and generates strategy with team.
- Communicate with Community Manager on changing market conditions.
- Reverse and post application fees in MRI.
- Assist in posting checks.
- Review ledgers for incoming residents.
- Code invoices and send USD invoices monthly.
- Assist Maintenance Supervisor with CIPS.
- Save insurances in Playbook.
- Enter charges in SODAS before Resident Services Manager finalizes them.
- Maintain a professional attitude and appearance at all times.
- Communicate office issues with Community Manager.
- Work with all employees to foster the AAT team spirit.
- Team Player, customer service oriented.
- High School diploma or equivalent.
- Must have basic knowledge of Fair Housing laws and regulations.
- Ability to manage multiple tasks, simultaneously.
- Excellent organization skills.
- Excellent written and verbal communication.
- Meticulous attention to detail and accuracy.
- Proficient in MS Word and Excel.
Job Summary
Full Time
$43k-59k (estimate)
02/21/2024
04/20/2024
americanassetstrust.com
BELLEVUE, WA
100 - 200
2011
FAYE HOLTZ
$200M - $500M
Related Companies
The job skills required for Resident Services Administrator include Resident Service, Customer Service, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Resident Services Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Resident Services Administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Resident Services Administrator positions, which can be used as a reference in future career path planning. As a Resident Services Administrator, it can be promoted into senior positions as a Commercial Property Manager I that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Resident Services Administrator. You can explore the career advancement for a Resident Services Administrator below and select your interested title to get hiring information.
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