Home Service Dispatcher

Join our new Plumbing/Electrical division!

"Family-Friendly Service. That’s…. American Air & Heat"

If you possess a positive and enthusiastic approach to customer service, we want to talk to you! You must be smart, independent, able to make decisions, and able to multi-task in a fast-paced, high-volume, customer service-focused office environment.

About Us

*Voted 2023 Next door's Neighborhood FAVE*

Since 1986 American Air & Heat has been a value driven business. Focused on the mission of providing each client with prompt, professional and trustworthy information. Allowing each client to make the best decisions for their home, family and comfort, ensuring their 100% satisfaction.

Using the Golden Rule as our compass; every action we take will be focused on our customers satisfaction. Our goal is to provide each customer with the highest level of Workmanship, Integrity and Trustworthy Solutions for their home. We cannot succeed in our mission without our customers and their trust in us.

Essential Job Functions:

• The Dispatcher reports to the Customer Service Manager.
• Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
• Manage the dispatch board to keep field personnel on the move and generating revenue. Make every effort to compress call scheduling effectively and maximize productivity.
• Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client’s convenience.
• Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the technicians. Every effort should be made to keep technicians on the job.
• Strictly adhere to the Dispatching for Profits Priority Service Schedule to ensure the “Right” technician is sent to the “Right” appointment.
• Share responsibility to ensure that all technicians arrive at their designated appointments ON TIME.
• Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed.
• Obey the company Code of Ethics, Team Rules, and Team Philosophy
• Performs other related duties as assigned.

Qualifications:

• Minimum 2 years of experience in Customer Service, strong Admin & computer skills.
• Geographical knowledge of service area and/or map reading skills
• Advanced communication and customer service skills
• Experience in using Microsoft Word and Excel
• Must be detail oriented, have great follow-up, and can multi-task
• Ability to pass a background check and drug screen

Experience/Education:

• High School Diploma or equivalent

Compensation:

• Based on experience

Benefits:

• Medical, Dental and Vison Insurance that goes into effect the 1st of the Month after 60 days!
• 3% 401(k)/IRA Match at 100%
• 100% paid Long-Term Disability
• Life Insurance
• PTO & Paid Holidays
• Weekly Direct Deposit
• Employee Referral Program
• PTO starts accruing while your on-boarding