Job description

American Access Inc. is seeking a Project Request Coordinator familiar with the Accessibility and Mobility industry and with experience working in an office environment. Armed Service Veterans are encouraged to apply. This position is Full-Time Position. American Access, Inc. offers comprehensive Medical, Dental, Vision, Supplemental Insurance, and a generous 401K Savings Plan. Please visit us at www.aaramps.com to learn more

Job Summary:

The primary responsibility will be to exhibit a sense of urgency by responding quickly to customer request and assign request to approved vendor partners and or employees. Coordinate the project’s evaluation, installation, and service along with uploading all relevant information and documentation through the company’s proprietary systems. The role of the Project Auditor involves planning, coordinating, and finalizing these projects in the company system within required contracted time schedules. Employee is the liaison between management, service employees, vendors, as well as the customer. Employee must have proven organizational abilities and the ability to find solutions that ensure completion of time sensitive projects. Communicate all project changes and updates with all parties involved in project and supervisors. Record all verbal and written communication and upload all forms into corporate proprietary systems and also maintain and ensure the confidentiality of all company and customer provided information. Ensure all open projects are evaluated, installed, then invoiced and submitted for payment. Complete any additional task that may be assigned by management as needed. Adhere to all American Access Inc policies and procedures.

Knowledge, Skills, and Abilities

• Ability to read, comprehend and write detail correspondence using email or other technology. Knowledge of QuickBooks or similar accounting program. Effectively present information one-on-one or direct to customer over phone. Knowledge and experience using Microsoft Publisher. Basic construction knowledge and general ability to troubleshoot problems with customers a Plus. Use of technology; internet, computer programs, tablets and phone systems. Strong interpersonal skills with customers and support staff.

Experience & Requirements

• At least 2 years of work-related experience in customer services, home services, accessibility or equivalent. High School diploma or equivalent. ADA knowledge a plus Ability to pass drug screening and background check or any other mandated verifications.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Company Overview: American Access, Inc. is a national leading manufacturer of aluminum handicap modular access ramps. Since the company’s establishment in 1997, American Access, Inc. has served America’s veterans, public institutions, churches, private organizations and the general public with thousands of ramps and accessibility products and installations across the country. American Access’ staff is committed to finding solutions to our customer needs quickly and conveniently. Our goal is to ensure that the client is satisfied with all work completed.

Job Type: Full-time

Salary: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Bartlett, TN 38133: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)
• Relevant Bachelors’ degree

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Accounting: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Work Location: In person