Who We Are

The American Academy of Facial Esthetics is a multidisciplinary professional healthcare

organization whose mission is teaching the best non-surgical and non-invasive facial

injectable techniques to healthcare professionals worldwide. At the AAFE and its

subsidiaries, we celebrate our team and their individual backgrounds, ideas, and life

experiences! Our culture is one that cultivates this diversity in a laidback and welcoming

environment.

Who You Are

As a dedicated Traveling Customer Success Representative, you'll embark on weekend

journeys to expertly administer our training courses, ensuring flawless execution and

meticulous oversight. On weekdays, your role extends to fostering meaningful

connections with our trainees, ensuring their comprehensive preparation both before

and after the courses. Your commitment ensures a seamless and enriched learning

experience for all participants. You will be responsible for facilitating smooth patient

experiences by efficiently managing check-in procedures, capturing before and after

photos, and coordinating appointment scheduling. Ensures a seamless flow of patient

care while maintaining a welcoming and organized environment.

Job Description:

● Travel to designated locations to administer and oversee weekend courses.

(limited to the US)

● Fulfill course set-up needs and administrative duties to ensure a seamless

learning experience for participants

● Provide on-site support and address any issues that may arise during the

weekend sessions.

● Engage with customers via phone and email during weekdays

● Assist customers with inquiries, registrations, and concerns, providing prompt

and effective solutions.

● Maintain a high level of customer satisfaction through professional and courteous

communication.

● Responsible for patient check-in, photography & rooming for appointments

● Ensure treatment rooms are fully stocked

● Contact new patients via Jotform to schedule appointments

● Photographing and cataloging before and after images.

● Respond to phone inquiries from customers.

● Handle calls, emails, and faxes to and from customers.

Skills candidate must possess:

● Proficient in Microsoft Office.

● Excellent written and verbal skills.

● Ability to answer customer questions and respond promptly and professionally to

any complaints.

● Self-motivated with the ability to manage work to completion.

● Collaboration skills applied successfully within a team as well as with other

areas.

● Ability to communicate effectively over multiple channels (phone, e-mail, etc.).

● Strong attention to detail.

● Previous office experience preferred.

Benefits:

· Paid time off, including vacation, sick and personal time.

· Medical, Vision Dental Insurance offered.

· Monthly birthday celebrations.

· Team building outings.

· Invitation to annual company events.

· Botox and Dermal Filler services free of cost!

Job Type: Full-time

Salary: $35,000.00 - $45,000.00 per year

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Application Question(s):

• Are you willing to work occasional weekends as needed?

Education:

• Associate (Required)

Experience:

• Customer service: 5 years (Preferred)

Ability to Relocate:

• Scottsdale, AZ 85260: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: Hybrid remote in Scottsdale, AZ 85260