Requirements:

We are looking for a Front Desk Office Assistant to undertake all receptionist and clerical duties at busy Behavioral Health Outpatient Clinic located in Dearborn. This person will be the “face” of the Dearborn clinic for all clients and responsible for the first impression of ACC.

The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make clients and visitors feel comfortable and valued while on our premises.

Job Requirements:

• Required: Bilingual fluency in English and Arabic
• Type 45 words per minute; performs general clerical duties such as answering calls, typing, scanning documents, copying and stocking client resources and office supplies
• A minimum of one (1) year experience with knowledge of general medical or outpatient office procedures.
• Verify insurance and collect/post payments
• Operate a computer, navigate software programs and technologies to access client information and provide assistance

Job Description:

• Open office in the morning, greet consumers and agency visitors.
• To turn off or unplug appliances and machines according to agency protocols, lock all necessary doors (i.e. medical room, nurse and doctor offices). To keep the reception area ready for each working day, and have all front desk activities fully operational at the start of the business hours.
• Create spreadsheets, manage data and create documents on computers using desktop publishing programs.
• To determine the financial status of patients and their eligibility for health services.
• Collect all co-pays, co-insurance and deductibles from clients and maintain client balance at zero (0) dollars.
• To organize and maintain forms and office stationery required for front desk activities and staff.
• Review consents, IBPS/PSA, LOCUS and treatment plans to have current dates
• Review authorizations prior to doctor appointments to ensure services will be paid by payers
• Ensure initial & tri-annual psychiatric evaluations for adults and annual for children are scheduled and monthly to bi-monthly medication reviews are scheduled. Documentation of engagement with clients is completed in contact notes.
• Maintain all calendars (FOCUS, ACES, ODIN, MH-WIN) to ensure intake and annuals appointments are logged.
• Maintain medical records queue to ensure all requests have been mailed/faxed.
• Maintain intake packets (English and Arabic) brochures and required posters/flyers in the main lobby.
• Maintains all records for the psychiatrist, including medication consents and the scheduling of clients.
• Reports all client complaints directly to the RR Officer or Grievance and Appeals Coordinator on site.
• Administer Client Satisfaction Surveys to patients as part of Quality Improvement Initiatives.
• Work in collaboration with the Quality Department to ensure the standards of the agency
• Performs any other assigned duties or tasks as deemed necessary.

Perks & Benefits:

• Guaranteed full-time pay – competitive salaries
• Full medical, dental, vision health benefits with low costs and deductibles
• Short-term and long-term disability insurance
• Generous paid time off (20 days off)
• 14.5 paid holidays (Your birthday is a paid day off)
• 403(b) Retirement Plan