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Responsible for implementing existing policies, procedures, and systems involving cashiering operations and member services functions. Coordinates, directs, and assigns work. Answers Service Representatives' questions, resolves more complex problems, and oversees balancing. Responsible for smooth flow of teller lines, adequate window coverage, and general training and supervision of Service Reps. Oversees provision of a full range of services (including phone and mail) to members and prospective members.Ensures that members are promptly and professionally served. Acts as Manager in the Manager's absence with the same approval authority as the Manager. Acts as a Service Representative as needed and enthusiastically cross-sells Credit Union services.
Responsible for performing a broad variety of customer services including opening new savings, share draft, and credit card accounts. Answers and directs telephone calls and questions and informs members of complete array of Credit Union services. Responsible for providing secretarial and clerical support for all loan processing activities. Prepares closing documents and miscellaneous paperwork necessary for booking and funding new loan business each month. Tracks and obtains proof of insurance as required on member loans. Maintains departmental records and files and types routine reports and records.
Assumes responsibility for ensuring and performing efficient, effective, and professional teller operations:
Assumes responsibility for ensuring and effectively performing Member Services functions:
Assumes responsibility for effective receiving, reviewing, and processing of loan applications:
Effectively supervises area personnel, ensuring optimal performance:
Assumes responsibility for ensuring that professional business relations exist with members:
Assumes responsibility for establishing and maintaining effective communication and coordination with Department and area personnel and with management:
Assumes responsibility for related duties as required or assigned:
Training/Education/Certification:
Required Knowledge:
Experience Required:
Skills/Abilities:
Full Time
Banking
$40k-49k (estimate)
05/11/2024
05/11/2025
americafirst.com
PROVO, UT
1,000 - 3,000
1939
$200M - $500M
Banking
Our mission is to provide personal financial services of a superior quality to the members/owners; our chief concern being their financial well-being. We desire to be the primary financial institution of our members. We will use automation and technology to support a highly trained group of volunteers and staff. Professional managers will be accountable for the quality of service and will be given sufficient flexibility in implementing policy to ensure that the member perceives the highest degree of excellence in every contact. Professional marketing will provide aggressive programs to sustain... and increase growth. We will seek our growth both from new members and by serving the financial needs of present members in a more complete manner. We will not sacrifice quality of present services to seek growth. In order to provide quality member services, the credit union must remain financially sound and secure. Adequate operating controls, capital reserves and liquidity will be maintained at all times. We will be sales oriented in our approach to members, and traditional credit union philosophy will remain our guiding principle. Among financial institutions, this credit union is a unique organization with deep and abiding human values. Our goal is to maintain those qualities. 13 August 1985
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The job skills required for Service Center Lead Teller include Leadership, Products and Services, Financial Services, Decision Making, Customer Service, ATM, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Center Lead Teller. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Center Lead Teller. Select any job title you are interested in and start to search job requirements.