We are seeking to enhance LTC department by adding a System Analyst focused on incident resolution, application stabilization, and root cause analysis. This role is crucial for maintaining operational efficiency amidst our growing and complex business environment. The System Analyst will be responsible for swiftly managing and resolving incidents to minimize disruptions and reduce incident backlog. And perform continuous monitoring and optimize the performance of business applications to ensure stability, and conducting thorough root cause analysis to prevent future issues. This position will provide critical technical support and also train, mentor level-1 support desk agents on a daily basis, recommend system improvements, and deliver strategic insights into system health, significantly contributing to maintaining high operational standards and supporting our organization's sustainable growth.

CANDIDATE SKILLS AND QUALIFICATIONS

5 years - Strong ITSM Remedy, Service Now or any CRM Ticketing System Experience.

5 years - Strong Database query languages (SQL PL/SQL) experience.

5 years - Effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner.

5 years - Skilled in performing tier 2/3 support including application knowledge of various root causing techniques, incident trend analysis, reporting the trends and recommending permanent solutions

5 years - Strong verbal and written skills in communicating with peers and different levels of users.

5 years - Skilled documenting processes.

4 years - Skilled in performing remote support trough diagnostic techniques and pertinent information gathering.

4 years - Strong skills assisting with unit testing.

4 years - Experience working on projects utilizing agile project management methodologies.

2 years - Experience with Health and Human services

Job Type: Contract

Pay: $60.00 - $65.00 per hour

Experience:

• ITSM Remedy, Service Now: 10 years (Preferred)
• Database query languages (SQL PL/SQL): 10 years (Preferred)
• tier 2/3 support: 10 years (Preferred)
• documenting processes: 10 years (Preferred)

Work Location: In person