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Company Summary
Dr. Daniel Amen, the founder of Amen Clinics, is one of America’s leading psychiatrists and brain health experts. He has authored or coauthored 70 professional articles and more than 30 books, including New York Times mega-bestseller Change Your Brain, Change Your Life. He has appeared on numerous television shows including Dr. Phil, Larry King, Dr. Oz, The Doctors, and The View. His TedTalk has more than 16 million views on YouTube, and The Washington Post has since called Dr. Amen “America’s most popular psychiatrist.”
For over 30 years, the Amen Clinics has treated mental health conditions of all kinds using Dr. Amen’s combination of psychiatry and brain imaging. Now, his nine clinics across the United States treat over 7,000 patients a month and have collected the world’s largest database of functional brain scans relating to behavior, totaling over 160,000 scans on patients from 155 countries.
During the global pandemic, the clinics have seen a surge of new patients and are experiencing their highest patient volume in company history. We are needed now more than ever.
Job Summary:
The Amen Clinics and Dr. Amen have a wide market presence which includes podcasts, television appearances, books, articles, blogs, advertising, and referrals from other medical professionals. This generates a large amount of inbound phone calls from potential patients with mental health conditions. They seek to learn more about the clinic before booking an appointment.
The Client Care Coordinator handles this heavy inbound phone traffic. They listen to the caller, gain an understanding of their situation, and determine if Amen Clinics is an appropriate fit. The Client Care Coordinator then answers questions, alleviates concerns, and recommends the most appropriate services. If the client is a proper fit for the clinic, they also schedule an appointment for them.
Recent college graduates attempting to enter the mental healthcare field for the first time are encouraged to apply. No previous healthcare or phone experience is required. New Client Care Coordinators receive intensive training and oversight during their first 45 days. Training includes medical terminology, clinical terminology, psychiatry practices, brain structure, electronic health record management, phone systems, and phone consultation best-practices.
For those looking for broad exposure to the mental health patient population, Client Care Coordinators speak to thousands of potential patients and their families from every socioeconomic status, age range, and mental health condition across the United States. The conditions of callers includes borderline personality disorder, bipolar, PTSD, panic attacks, marital problems, anger management issues, personality disorders, ADD, ADHD, depression, anxiety disorders, obsessive-compulsive disorder, adolescent behavioral problems, and more.
Success in this position requires great communication skills, compassion, customer service skills, self-motivation, and being a collaborative team player.
Knowledge and Skills and abilities:
Physical Demands:
Work Environment:
Full Time
$40k-49k (estimate)
06/06/2022
09/22/2023
amenclinic.com
Walnut Creek, CA
100 - 200
The job skills required for Client Care Coordinator include Customer Service, Communication Skills, Microsoft Office, Listening, Verbal Communication, Health Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Care Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Care Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Care Coordinator positions, which can be used as a reference in future career path planning. As a Client Care Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Care Coordinator. You can explore the career advancement for a Client Care Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Client Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Care Coordinator job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Client Care Coordinator.