Description

The Scheduling Clerk will be the healthcare access representative to patients and/or providers utilizing positive public relations skills when scheduling patient visits or procedures. This position will pre-register patients, schedule appointments using the applicable program, and verify medical necessity. Responsible to handle all aspects of the scheduling encounter, assisting healthcare professionals or patients to experience the ideal patient encounter with friendly, courteous assistance and high level of professionalism. This position is responsible for ensuring the accuracy and integrity of patient information and test orders, while maintaining a high level of confidentiality.

Qualifications

Education

• High School or GED
• Certified Medical Assistant

Experience

• Minimum one (1) year medical front office experience, preferably within an acute healthcare system, required.

Skills

• Organizational
• Verbal
• Interpersonal
• Customer Relations
• Analytical
• Grammar/ Spelling
• Read/ Comprehend written instructions
• Follow verbal instructions
• Computer- EMR, Data Entry
• Clerical

Mental and Emotional Requirements

• Manage stress appropriately
• Make decisions under pressure
• Manage anger/fear/hostility/violence of others appropriately
• Handle Multiple priorities
• Work alone
• Work in areas that are confined and/or crowded

Working Conditions

• Exposure to potential electrical shock
• CRT (computer) monitor

Physical Requirements

• Sedentary work
• Prolonged periods of sitting and exert up to 10 lbs of force occasionally