5 Technical Program Manager, Reverse Logistics (RL) Engineering Jobs in Sunnyvale, CA
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Amazon is Hiring a Technical Program Manager, Reverse Logistics (RL) Engineering Near Sunnyvale, CA
BASIC QUALIFICATIONS
- - Bachelor's degree in mechanical engineering, industrial engineering, manufacturing engineering, or equivalent
- - Experience managing programs across cross functional teams, building processes and coordinating release schedules
- - 1 years of technical product or program management experience
DESCRIPTION
Amazon Lab 126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab 126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo, and Amazon Show. The Amazon Devices Reverse Logistics (ADRL) organization operates internationally, supporting customer warranty, returns, screening, grading, repair, and refurbishment for all Amazon, Ring, and Blink branded Hardware. The team's vision is to power the circular economy by giving consumer electronic products another chance to be loved. To achieve this vision, the Reverse Logistics (RL) team’s mission is to delight consumer electronic customers worldwide by offering an OEM returns experience that delivers maximum margin recovery through flexible, world-class products & services.
The Role:
The Technical Program Manager, part of the Reverse Logistics Engineering organization, is responsible for support in the development, deployment and sustainment of HW screening operations and repair/refurbishment processes to support Amazon Device products. This includes processes for dis-assembly, assembly, spare parts reclamation, and development of tooling solutions to facilitate service and repair operations. This role will support the set-up and training for all screening and authorized repair and service locations.
Key job responsibilities
- Work with 3P partners and internally to develop, document, and validate repair processes and tooling (as needed) to support repair activities for a variety of products and consumers.
- Develop and document repair instructions for variety of products and consumers.
- Document and communicate tangible feedback, at multiple levels in the company, based on results to improve product features.
- Enhance field support productivity and effectiveness through improved hardware serviceability and repairability
- Continue to develop and document best practices for service and repair operations
- Define and document spare part requirements and expected usage for device repair and refurbishment
- Develop and document repair processes for continued improvements on efficiency and reduced complexity in the operations
- Provide sustaining technical support for screening and repair operations
- Travel internationally as required (~15% travel)
A day in the life
A typical day in a life of TPM involves, analyzing projects and risks associated with their planning and execution, engaging critical stakeholders of the business and problem solve any blockers identified. Participate in team stand ups to communicate status of the programs and raise necessary risks to leadership. Engage with team members and identify improvement opportunities in existing processes. TPMs ensure all program goals are achieved through continuous monitoring of milestones.
We are open to hiring candidates to work out of one of the following locations:
Sunnyvale, CA, USA
PREFERRED QUALIFICATIONS
- - Masters degree in Engineering
- - 3 years of working directly with engineering teams experience
- - 3 years of technical product or program management experience
- - Experience in the use of Lean Manufacturing concepts
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $76,300/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Job Summary
Full Time
Transportation
$174k-219k (estimate)
04/06/2024
04/28/2024
RANDALLSTOWN, MD
25 - 50
2018
$50M - $200M
Transportation
