5 Program Manager, French CX Jobs in Seattle, WA
Amazon is Hiring a Program Manager, French CX Near Seattle, WA
BASIC QUALIFICATIONS
- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
DESCRIPTION
Are you interested in having a major impact in growing the Amazon business internationally? Do you enjoy working across a broad variety of projects and businesses? We are looking for a talented Program Manager who will help us create a high quality French language experience for our customers. This role will help manage several aspects of the French speaking customer experience, focused on improving language coverage and fluency across all touch points of the customer experience. You will be responsible for driving cross-functional development activities, including new solutions and identifying process improvements.
Amazon Canada's French Customer Experience (FRCX) team is obsessed with delighting our French-language customers and selling partners. The team is dedicated to developing products and features across the Amazon.ca website, products and services delivered at home, and the selling partner journey, that deliver the best shopping and delivery experience.
Key job responsibilities
- Oversee Project Parlez Francais (PPF), a program to proactively socialize and enforce Amazon.ca’s Language Policy with stakeholder teams that publish content on Amazon.ca.
- Partner with stakeholder teams (eg. Legal, Marketing, Public Policy) to build programs aimed at closing existing language gaps.
- Leverage customer feedback identify language requirements and work with partner teams to drive implementation.
- Make trade-off decisions with leadership and stakeholders regarding features and priorities based on overall relative impact and speed to market.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
PREFERRED QUALIFICATIONS
- 3 years of driving end to end delivery, and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Fluency in French
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Job Summary
Full Time
Transportation
$172k-208k (estimate)
04/10/2024
06/09/2024
RANDALLSTOWN, MD
25 - 50
2018
$50M - $200M
Transportation
