Amazon Advertising exists at the intersection of marketing and ecommerce and offers advertisers a rich array of innovative advertising solutions across Amazon owned properties as well as third party properties Amazon operates. We believe that advertising, when done well, can greatly enhance the value of the customer experience and generate a positive return on investment for our advertising partners.
The Voice of the Customer (VOC) team within Amazon Ads is looking for an experienced Principal Customer Solutions Manager to drive the future of Customer Experience (CX) measurement. The mission of the VOC team is to answer the question, "Is the customer experience improving?" by delivering an Ads-wide view of CX metrics across all customer sets and products. You will deliver on this mission by owning frameworks and tenets around CX measurement, partnering with business owners to prioritize metrics development, creating clear and concise views of data, and helping business owners drive metric improvement by curating actionable opportunities sourced from VOC's direct-from-advertiser feedback data.
You'll need to operate with a high level of autonomy, collaborating closely with Ads Product, Finance, and Science Teams. You'll be analytical, working backwards from customer needs and data; as well as a strong writer who can clearly communicate at the executive level. As a leader you will have a proven track record of creating a strong vision and roadmap and successfully delivering business results.
Key job responsibilities
Key responsibilities:
• \tOwn the delivery of CX metrics across all Ads customer cohorts, products, and publishers.
• \tExhibit deep analytical ability, and work to constantly evolve how we analyze and communicate data and insights.
• \tPartner effectively with other leaders to influence priorities and drive alignment.
• \tPlan and deliver on executive level goals.
• \tMonitor project execution and ensure that the delivery is to the appropriate levels of quality and in line with target dates.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
• 10 years of experience leading complex, customer-facing programs or products
• Bachelor's degree or equivalent practical experience
PREFERRED QUALIFICATIONS
• \t5 years Ads or Marketing industry experience
• \tStrong executive-level communication and writing skills
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $162,900/year in our lowest geographic market up to $269,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.