• Bachelor’s Degree (BA or BS) in information technology or computer science or equivalent work experience.
• 2 years of Computer Hardware, including troubleshooting and repair skills.
• 1 years of Linux Operating Systems experience.
• 1 years of Computer Networking experience.
• 1 years of experience with Storage Devices.
• This position has a physical component requiring the ability to lift & rack equipment up to 40lbs; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.
AMER Edge Data Center Operations team is looking to hire an experienced and highly motivated individual to provide local and remote support for its Edge & PoP (Point of Presence) Data Centers in the North America region.
About You:
We are looking for a highly autonomous, detail-oriented individual who demonstrates a strong network and server troubleshooting skillset. You must possess excellent written & verbal communication skills, and be able to take on a leadership role within a team environment to consistently deliver results for our customers. You must have relentless drive for excellence and a passion for technology paired with a desire to be the best at your job!
About the Role:
As an Edge Data Center Operations (DCO) technician at Amazon you will help build and maintain a world-leading cloud computing infrastructure across multiple data centers in the North America region.
Your daily duties will include, but are not limited to:

• Triaging emergent data center issues using a ticketing system.
• Troubleshooting & configuring network and server hardware.
• Coordinating remote hands support with colocation providers.
• Working with cross-functional teams – both internal and external.
• Leading network & server scaling projects to expand AWS Edge data center infrastructure.
• Flexibility to occasionally work outside of standard business hours, including nights and weekends, in support of a follow-the-sun on-call rotation and other time-sensitive escalations.
• Working with capacity teams to expand the AWS network.
• Resolving data center facility issues.
• Performing site audits to ensure safety and quality meets standards.
• Driving the team to improve operational efficiency through process improvement initiatives.
• Producing reports to management on metrics and project status.

Key job responsibilities

• Tasked with driving innovation while reducing operational costs in the facilities.
• Drive projects with moderate complexity.
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
• Perform rack installs, rack decommissioning, operational readings and facility management.
• Provide key performance indicators to senior engineers.
• Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
• Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
• Ensure all safety procedures are adhered to while performing work.
• Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems.
• Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.
• Maintain data center critical infrastructure equipment ensuring 99.999% uptime of the world's largest cloud computing portfolio.
• Role may support more than one location/site.
• Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder
• Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40 pounds
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.

A day in the life
As a Burrow Edge Data Center Operations (DCO) technician at Amazon you will help build and maintain a world-leading cloud computing infrastructure across multiple data centers in the North America region.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Atlanta, GA, USA

• Experience working in a colocation data center facility.
• Experience dealing with customers during problem resolution and operating efficiently under pressure.
• Understanding of distributed and service-oriented architectures.
• Advanced understanding of fiber optic & copper cabling standards, testing equipment & troubleshooting methodologies.
• Exceptional ability to diagnose and troubleshoot network device and link issues (Layer 1 & 2).
• Excellent knowledge of server hardware and components.
• Familiarity with TCP/IP networks.
• Proficiency with MS Office Suite.
• Excellent task prioritization and time management skills.
• Strong interpersonal, written, and verbal communication skills, with proven ability to effectively manage through conflict.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.