• Bachelor's degree
• 5 years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience in analyzing data to drive decisions
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience executing a defined program strategy end to end, and communicating results to senior leadership

We’re looking for a talented Program Manager to join the Customer Obsession (CO) Learning team to help scale our Working Backwards program. This role is a unique opportunity to play a highly visible role positively impacting Customer Obsession, Amazon’s primary leadership principle.
The ideal candidate is relentlessly obsessed with the customer experience and inspires others to do better. Continually working backwards from the customer, they define program requirements and drive teams/partners to meet our goals. They are forward-thinking, have a creative flair, embrace ambiguity and create novel programmatic solutions. As an excellent communicator, this individual demonstrates an ability to earn trust with both internal and external stakeholders. Driven by a genuine interest in learning and developing others, they are proactive and adaptive in their approach to work.
Key job responsibilities
In this role, you will:

• Define program solutions for the Working Backwards program
• Develop program KPIs to identify opportunities and drive improvements
• Communicate program updates company-wide
• Support new strategy testing and development
• Develop a network of volunteer facilitators
• Audit, update, test, train, launch facilitated content
• Foster community, interest, engagement in Working Backwards channel
• Monitor the voice of our customer via both metrics and anecdotes
• Own the new hire experience workflow and messaging
• Facilitate live Working Backwards trainings

A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
The Customer Obsession Learning team is one of the longest-running culture-building programs at Amazon. We empower Amazonians to become more Customer Obsessed through unique learning experiences that positively impact our customers
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Nashville, TN, USA | Seattle, WA, USA

• Master's degree
• PMP
• PMP certificate
• Experience building processes, project management, and schedules
• Excellent oral and written communication skills, with public speaking experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.