Are you a product manager that has experience and loves working with robotics customers? Do you like operations and real world applications of robotics?

Are you inspired by invention? Are you passionate about your customers? Is problem solving through teamwork in your DNA?

Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR).

We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world problems that will transform our customers’ experiences in ways we can’t even imagine yet.

We are seeking a talented and motivated Senior Product Launch Manager (PLM) who will drive the delivery of strategic new product initiatives to the field.

As a customer facing Product Manager, the PLM will drive the launch of innovative products and solutions aimed at improving the efficiency and lowering the cost of Amazon’s next-generation Fulfillment, Sortation, and Delivery Centers.

This person will validate the new products prior to a large-scale rollout, generating field insights and identifying new requirements relevant to scaling.

The incumbent will own the coordination, communication, risk management and serve as a liaison between the Operations, Program Management, Product Development, Software / Hardware Engineering and Systems Architecture.

This person will require the ability to build relationships with customers and capture and synthesize the voice of the customer (VoC).

If you are an experienced, hands-on, Technical or Product Manager with strong problem-solving skills, excellent communication skills, and the ability to influence business and technical managers in a dynamic environment, we want to talk with you.

Joining our team provides the unique experience and opportunity to build unique systems that benefit millions of customers and assist sellers spanning the globe.

The ideal candidate will draw upon relevant operations experience, exemplary product / program management, critical thinking, problem solving skills, and a passion for creating reliable and maintainable systems.

The candidate should be open to new opportunities, proven abilities at multi-tasking, detail oriented, creative, self-directed and a great team player.

The candidate should drive continuous process improvement, and work effectively with cross-functional operational and development teams to solve problems and implement new solutions.

Key job responsibilities

• Build, maintain, and communicate product launch plans. Track the deliverables, milestones, bottlenecks, and risks from the cross-functional launch team.
• Establish and develop relationships with Warehouse Operations early in the launch process and utilize these relationships to develop strategic partnerships throughout launch.
• As the onsite Product Manager, identify missed, incomplete, or latent customer requirements, and drive these requirements until they are either fixed, dispositioned, or incorporated into the product.
• Capture and synthesize the Voice of the Customer (VoC) and leverage this information to prioritize system defects and drive the triage efforts with product development.
• Influence the solution / system test plan, creating realistic, effective, and efficient data validation plans.
• Hold regular Launch Readiness Meetings with program stakeholders, executive management, and coordinate stakeholder assistance for these meetings.
• Assist the training manager in organizing, delivering and improving the relevant product training materials.
• Organize cross functional launch retrospectives to incorporate lessons learned into future launch plans.
• Up to 35% travel is expected.

A day in the life

Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children.

The benefits that generally apply to regular, full-time employees include :

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets.

If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The Product Launch team introduces new AR products and services to our Operations Partners in the field. We work with these partners to ensure that they and their sites are ready, and simultaneously we work with our Program, Development, and Support teams to ensure that the products and services are ready for Operations.

We are open to hiring candidates to work out of one of the following locations :

North Reading, MA, USA

BASIC QUALIFICATIONS

• Bachelor's degree
• Experience in customer-facing product development and product management, including defining, launching, and optimizing product and services

PREFERRED QUALIFICATIONS

• Knowledge of agile product development and life-cycle management process
• Experience leading cross-functional teams to deliver products and online services on tight deadlines

Last updated : 2024-02-23