• 2 yrs. experience owning and designing SOPs
• 3 yrs. Performing tasks according to SOPs
• Independent, proactive, and self-motivated with record in timely delivery of requests
• Ability to quickly grasp technical concepts and learn in-house user-interface tools
• Working knowledge of one or more concepts related to testing ML data

Applied AI team is looking for a passionate, hard-working, and creative candidate to join our data operations team as a Process Owner. You will primarily be responsible for establishing different Standard Operating Procedures (SOP) to help develop scalable, long-term solutions which will have a significant impact on business teams. You will work with a wide range of stakeholders to solve challenging business problems. You will be the subject matter expert (SME) of the processes and audit the work on the team to drive increased data quality.
Our environment is fast-paced, and requires someone who is a self-starter, detail-oriented, analytical, and comfortable working with multiple teams, partners, and management. The candidate should be clear and use data to drive their communication with stakeholders. The candidate should be able to resolve issues with limited guidance.
Key job responsibilities

• Collaborate with stakeholders to fully understand business problems, requirements and feedback to extend attribution to new workflows
• Curate a product taxonomy, define attribute guidelines and values, develop SOPs, and train an ops team
• Create, label and curate the data for AI/ML products
• Verify information by reviewing, correcting, deleting, or re-entering data; combines data from multiple systems when information is incomplete; purges files to eliminate duplication of data
• Translating established guidelines into daily work practices
• Handling unique data analysis requests from a range of data customers
• Contributing to process improvements to reduce handling time and improve output
• Support new initiatives and new program to drive operational excellence in terms of CX, cost, speed, sustainability, logistics efficiency and service quality.
• Produce, and maintain quality metrics reports that support analysis and performance management.

In addition, the Process Owner will need to quickly understand changes to conventions deployed in response to customers’ requests and change workflows accordingly. The Associate should be able to contribute to improvements in the software tools by identifying bugs and suggesting enhancements. The Process Owner must have a passion for data, efficiency, and accuracy as well as show proactive behavior in addressing issues and problems.
About the team
Applied AI team is enabling organizations within Worldwide Amazon Stores (WWAS) to accelerate the adoption of AI technologies. We build reusable solutions to make knowledge operations work more efficient and enable our teams to focus on the most creative and critical decision-making work, while raising the quality bar for outcomes. On our team you’ll push the boundaries of advanced ML and generative AI techniques to scale the inputs for hundreds of billions of dollars of annual revenue for our e-commerce business. If you have a passion for AI technologies, a drive to innovate, and a desire to make a meaningful impact, we invite you to join us. This is an opportunity to play a key role in transforming how a large e-commerce organization grows.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA

• Strong analytical, problem-solving, and critical-thinking skills
• Previous transcription or annotation experience
• Experience with command line tools
• Knowledge of SQL
• Working knowledge with ML data workflows, data collection, and analyzing results

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $40,400/year in our lowest geographic market up to $86,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.