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Job Role: ServiceNow Architect

Job Location: Alpharetta, GA (Hybrid)

Job Description:

• The ServiceNow Architect plays a critical role in the design, implementation, and optimization of ServiceNow solutions within the organization.
• This position requires a deep understanding of the ServiceNow platform, IT service management processes, and business requirements to architect solutions that drive efficiency, automation, and innovation.

Responsibilities:

1. Solution Architecture:

• Design end-to-end solutions on the ServiceNow platform to meet business requirements and objectives.
• Develop technical specifications, architecture diagrams, and solution designs for ServiceNow implementations.
• Define and enforce architectural standards, best practices, and governance policies within the ServiceNow environment.

2. Platform Customization and Configuration:

• Configure and customize the ServiceNow platform to meet specific business needs and workflows.
• Develop ServiceNow components such as workflows, forms, UI policies, business rules, and integrations.
• Implement and maintain ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).

3. Integration and Automation:

• Integrate ServiceNow with other enterprise systems and applications using APIs, web services, and middleware.
• Design and implement automated workflows and processes to streamline service delivery and improve operational efficiency.
• Leverage ServiceNow Orchestration and Automation capabilities to automate repetitive tasks and activities.

4. Technical Leadership:

• Provide technical leadership and guidance to project teams and stakeholders throughout the ServiceNow implementation lifecycle.
• Collaborate with business stakeholders to understand requirements and translate them into technical solutions.
• Mentor junior team members and share best practices for ServiceNow development and architecture.

5. Performance Optimization and Scalability:

• Identify opportunities to optimize performance, scalability, and reliability of ServiceNow solutions.
• Conduct performance tuning, load testing, and capacity planning to ensure optimal performance under varying workloads.
• Implement best practices for ServiceNow instance management, including instance cloning, patching, and upgrades.

6. Documentation and Knowledge Sharing:

• Document technical designs, configurations, and implementation details for ServiceNow solutions.
• Create and maintain technical documentation, including architecture diagrams, deployment guides, and standard operating procedures.
• Facilitate knowledge sharing sessions and training workshops to empower end-users and technical staff with ServiceNow expertise.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) certifications preferred.
• Proven experience in architecting and implementing ServiceNow solutions in enterprise environments.
• In-depth knowledge of ServiceNow platform capabilities, including ITSM, ITOM, ITBM, Service Portal, and ServiceNow IntegrationHub.
• Strong understanding of IT service management processes, ITIL framework, and industry best practices.
• Proficiency in JavaScript, XML, HTML, CSS, and other web technologies used in ServiceNow development.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD) certification.
• Experience with ServiceNow Performance Analytics and Reporting capabilities.
• Knowledge of ServiceNow Service Graph and CMDB data modeling.
• Familiarity with Agile development methodologies and DevOps practices.
• Experience with ServiceNow platform upgrades, patching, and migration strategies.