Director of Clinical Services

(Clinical Manager)

Job Title: Director of Clinical Services

Supervised By: Administrator

Supervises Directly: Direct Care Staff

Job Summary: Serves as a supervisor to all field staff to assure adherence to agency policies and federal and state regulations; serves as a liaison between clinical staff and operations staff; and as a liaison among the Agency, hospitals, the medical community, and the general community.

Duties and Responsibilities:

1. Assures all clinical functions meet all state and federal regulations and rules.

2. Monitors to assure orders are documented correctly and timely. Provides training and guidance to clinical staff regarding the requirements and agency expectations of orders for disciplines, treatments, and services. This includes but is not limited to communication with home health ordering physicians for the start of care orders and timely recertification orders.

3. Follows up with intake/staffing coordinators to ensure that referrals result in a timely start of care or are well documented as non-admitted referrals.

4. Assures care coordination between agency care staff, including contracted providers. Assures care coordination between Agency and external providers as required and per agency policy.

5. Serves as liaison between this Agency and physicians, hospitals, and other agencies in the

community regarding patient care and clinical matters

6. Keeps the lines of communication open between appropriate personnel of the Agency and

of area hospitals to assure the flow of patient care information.

7. Provides a positive attitude as an example of professional behavior for the office staff and direct care staff.

8. Provides leadership in orientation and competency verification of agency direct care staff.

9. Assures contracted direct care providers meet agency policy requirements.

10. Provides direct, field supervision of newly hired clinicians and assures supervision of all staff is completed per regulations and agency policy, including documentation of same.

11. Participate in the field according to staff needs, providing spot checks and follow‐up for specific services and quality improvement issues.

12. Provides direct response and guidance to staff for problem resolution in patient care.

13. Provides information and reports to Administrator as instructed, including but not limited to corrective actions in Plan of Correction or Quality Improvement activities. Reports will be provided timely and without requiring reminders by the administration.

14. Represents the Agency professionally and loyally. Demonstrates professional deportment and communication style at all times with the following, but not limited to, all office staff, field staff, contractors, vendors, and patients and physicians and their offices.

15. Participates in by developing and presenting staff development activities and in-service meetings to educate the personnel.

16. Develops and maintains training and in-services on the following, but not limited to, topics required by state licensure, clinical services, rules and regulations, agency policies, and expectations.

17. Completes, or delegates with an administrator prior approval, ongoing training as agency policy requires all supervised agency staff.

18. Initiates joint projects and presentations to improve patient care and education of community members on issues pertinent to agency interests.

19. Participates in identifying future opportunities for home care specialization.

20. Serves as a member of the administrative on-call team. Responsible for reviewing on-call logs and assure follow up completed and documented.

21. Participates, as assigned by the Administrator, in the compilation of data for the annual agency evaluation and quarterly governing body review reports

22. Participates in Quality Improvement activities as assigned by the Administrator.

23. Trains staff and assures delegation of components of Quality Improvement as needed to meet the total expectations of this position, including review of clinical and aide visit notes, orders, and documentation.

Director of Clinical Services (contd)

Experience Required:

1. Must have proven supervisory and communication skills.

2. Must have proven ability to act as liaison among clinical and non-clinical publics

3. Should have budget development and monitoring abilities.

Qualifications/Education Required:

1. Registered Nurse with current state licensure, and

2. Bachelor's degree preferred, Associates degree accepted.

3. Experience in healthcare of at least two (2) years with a minimum of two (2) years in home health preferred.

4. Experience in supervision of at least two (2) years.

ABILITIES, SKILLS, AND KNOWLEDGE:

? Demonstrated understanding of the Medicare and Medicaid reimbursement system and third‐party payers.

? Demonstrated expertise in coordinating work activities of a multi-disciplinary team.

? Excellent oral and written communications skills with proven ability to communicate with technical and

non-technical users.

? Ability to read, analyze, and interpret common scientific and technical journals, professional journals, and legal documents. 

? Ability to read and interpret physicians' orders and notes from other caregivers and respond to them verbally and in writing. 

? Ability to effectively present information to clients and employees, and community members. 

? Ability to respond effectively to the most sensitive inquiries or complaints. 

? Ability to define problems, collect data, establish facts, and draw valid conclusions. 

? Ability to send/receive emails and use the internet for research and informational purposes. 

? Ability to use software to create a spreadsheet with minimal instruction. 

? Ability to use word processing software for communication and documentation purposes. 

? Ability to use independent judgment to manage and impart confidential information.

? Skill to attend to multiple tasks at once, which are time-sensitive.

? Basic knowledge of Windows operating system and ability to advance computer skills as required.

? Ability to establish and maintain effective working relationships with fellow employees and the public.

SPECIAL REQUIREMENTS:

? Current state RN licensure without stipulations

? Current TB skin test screening upon hire and screening annually thereafter;

? Adhere to Agency Covid 19 vaccination policy, per current state licensure rules;

? Possession of a valid state Driver's License with reliable transportation and applicable car insurance.

PHYSICAL REQUIREMENTS:

? Ability to regularly sit, stand, stoop, bend, kneel, walk, balance, crouch, crawl, push, pull, reach with hands and arms and talk and hear. 

? Ability to frequently use hands to finger, handle, or feel. 

? Ability to occasionally climb.

? Ability to occasionally use the sense of smell. 

? Ability to frequently lift and/or move up to 50 pounds and occasionally lift and/or move 100 pounds.

? Ability to use close vision, distance vision, color vision, peripheral vision, and depth perception.

? Ability to adjust focus.

WORK ENVIRONMENT:

? The employee is frequently exposed to outside weather conditions. 

? The work environment is highly variable, as care is provided in private homes. 

? Lighting, acoustics, air quality, temperature, and environmental hazards are not predictable. 

? The employee is occasionally exposed to wet and/or humid conditions, household pets/animals, fumes or airborne particles, and toxic or caustic chemicals. 

? The noise level in the office work environment is usually moderate.

TRAVEL:

The employee is required to travel frequently to complete agency business.