Amalgamated Bank is seeking an Online Services Administrator to be responsible for the administration, procedural controls and processing of all aspects pertaining to the Online Banking services. Keep abreast of product upgrades, identify risk and exposure, develop control procedures, and serve as liaison between the EBD, vendors, and other pertinent Bank departments.

By joining our team, you’ll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.

Essential Job Functions:

1. Administer and maintain the online banking application and enrollment approval process. Coordinate end-user verification with the respective Amalgamated branch and/or department.
2. Create, distribute and verify relevant daily reports through various systems/applications to keep customer information current across all pertinent applications.
3. Perform daily file maintenance on deposit processing host and other administration applications to keep customer information current across all pertinent applications.
4. Work with relevant daily reports from various systems and applications to ensure operational and risk compliance with Bank policy procedures and controls.
5. Create and maintain all electronic logs associated with the Online Banking product by using Microsoft Office or other computer applications.
6. Review applications, reports, and other Online Banking documentation for accuracy.
7. Communicate with customers and branch personnel via email, interoffice mail and telephone to resolve problems regarding all facets of the Online Banking services. Follow up on outstanding issues or documents to ensure timely completion and resolution of all processes.
8. Administration of the various online banking services, the operational functions and technical support to Bank’s customers. Using all prescribed means to ensure customer satisfaction.
9. Assist with fraud investigations.
10. Ensure timely and accurate posting of incoming international wire transfers or domestic wire transfers without a profile in the system. Verify wire instructions to host application, create customer profiles, provide notification to the appropriate parties and generate posting files as per department schedule to make these files available to the applicable interfacing applications.
11. Review all outgoing manual international and domestic exception wire transfers to ensure all required information is correct and accurate (i.e. receiving bank, beneficiary, address, etc.) to avoid exposure of non-adherence. Process information for outgoing wire/messages via the relevant wire system.
12. Collect and verify wire instructions using department call back procedures. Record details in tracking logs; perform daily reconciliation of new/current day entries.
13. Download international wire report and inspect for possible customer transactions (i.e. DDA’s, credits). Process, review and summarize activity.
14. Contract foreign currency for processing of foreign currency wires and drafts. Collect instructions and schedule payment adhering to all applicable guidelines.
15. Reconcile DDA’s, savings, Federal Reserve and perform department proof accurately & timely. Perform reconciliation of prior day late and current day wires including reports from all interfaces. Review all vendor generated reports relating to wire delivery and reconcile back to the Federal Reserve Bank.
16. Investigate and respond to customer and inter-departmental inquires regarding wire transfers.
17. Prepare correspondence and transmit to appropriate Financial Institution as requested to facilitate resolution of pending transfers. Conduct audits of open investigations i.e. Non receipt notes, recall request, update request etc. Follow-up with applicable parties both internal and external to resolve each case.
18. Research and process all ACH reclamation requests, complying with regulatory deadlines. Affect offsetting entries, create tracking logs etc. to avoid duplications and streamline processing.
19. Prepare communication/reporting for originations/exceptions and reclamations items for affected parties to notify of status and resolution.
20. Research and respond to customer’s inquiries regarding Electronic Funds Transfer (EFT) timely.
21. Administer and participate in training and cross training in all existing and future EBD functions.
22. Enforce and adhere to all internet security, policies and operating procedures; report any and all violations to department management. Advise on operational discrepancies and assist in policy modifications. 
23. Make recommendations to EBD officers concerning online services policies and procedures. Conduct and/or verify related weekly and other periodic audit review.
24. Monitor Online Fraud System, contact customer regarding suspicious transactions to verify the legitimacy of the transaction.
25. Back up all functions related to the department, as needed.
26. Perform various related administrative duties as directed by manager.

Knowledge, Skills and Experience Requirements:

1. High school diploma or equivalent.
2. Excellent computer skills including Microsoft Access, Word, Excel and PowerPoint.
3. Excellent oral and written communication skills.
4. Excellent customer service skills.
5. Knowledge of branch banking.
6. Thorough knowledge of Bank wide operations.
7. Minimum two (2) years of related banking reconcilement experience.
8. Good mathematics and investigative skills.
9. Knowledge of compliance laws.
10. Prior data entry experience required.