Benefits/Perks
Competitive Compensation
Paid Time Off (PTO)
Health Insurance
Job Summary
We are seeking a professional and skilled Dispatcher to join our team. In this role, you will schedule and dispatch drivers to the appropriate locations and times while keeping constant communication with our clients, drivers and management. You will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. (Class B Driver's license preferred, Bus Operator Trainees are encouraged to apply)
Responsibilities

• Monitor and communicate routes, location, and driver status with management and clients using online Samsara GPS program.
• Answers phones, provides general information and determines specific service needs; uses computerized scheduling system and manual system to make transit schedules.
• Continuous communication with management regarding check-in drivers, discuss daily route assignments and answer questions.
• Communicate with clients and and vendors to ensure driver gaps, late pickups, late departures, and other incidents are relayed to all parties.
• Assists the Supervisor with preparation of work assignments for transportation drivers; makes adjustments, alerts drivers to any changes; researches addresses and verifies destination information.
• Assists with daily issues that may arise and provides resolution.
• Communicates with drivers using radio & phones to discuss and schedule customer service requests and traffic & scheduling problems.
• Performs administrative and clerical functions as needed

Qualifications

• High school diploma/GED
• Previous experience as a Dispatcher or in a similar position
• Excellent typing and data entry skills
• Strong verbal and written communication skills
• Highly organized with the ability to multitask and prioritize projects
• Ability to work well under pressure