The Service Order Dispatcher will provide assistance by distributes work orders to service crews. Accomplishes work in accordance with authorized Work Orders and contract requirements for response and performance. Completes Work Order feedback in accordance with established procedures.

• Using NexGen or Government provide computer program will receive, record, and distribute work orders to service crews upon customers' requests for service on services or utilities. Inform service trades of emergency task orders in accordance with the current PWS.
• Records information, such as name, address, article to be repaired, or service to be rendered. Prepares work order and distributes to service crew.
• Schedules service call and dispatches service crew.
• Calls or writes customer to ensure satisfactory performance of service.
• Keeps record of service calls and work orders.
• May dispatch orders, relay messages and special instructions to mobile crews and other departments, using radio or telephone equipment.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Pursuant to the Government Contract, you must be a U.S. Citizen.
• LANGUAGE SKILLS: Must be fluent in English. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• CLEARANCES, CERTIFICATIONS, TRAINING, ETC.: Valid driver's license and safe driving record. Certification, license or registration may be required if necessary to perform job functions. Facility clearance including official background check is required.
• MATERIALS AND EQUIPMENT: Ability to safely operate and maintain the following: General office equipment (i.e. telephone, copier, fax, computer, adding .11achine etc.).
• PHYSICAL REQUIREMENTS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
• WORK ENVIRONMENT: Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job.
• SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities required.
• ADDITIONAL QUALIFYING FACTORS: As a condition of employment, may be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results to obtain access to military base. Must have reliable transportation to/from work a necessity and must be able to obtain access to military installations.