Store Area Manager 

alts|Alterations Specialists of New York is looking for a Store Area Manager 

This role will involve regular Saturday work and may have a split weekend schedule

This Role has a base salary of $85,000 -$100,00 per year with a $20,000-$30,000 annual bonus pool

We are looking for a dynamic professional Store Area Manager, distinguished by their charisma, commitment, professional integrity and driven by our brands KPI’s. This role will include internal production management, quality control practices as well as internal/external communication, data analytics, creative problem solving and management of day-to day operations as scheduling and team management. This is a full time role in New York City with salary, full benefits, and opportunities for future growth. 

Responsibilities

Studio Management & Administration

• Manage a team of Operations Professionals and tailors across 3 studios to ensure studio deadlines and production targets are hit
• Leads the store to achieve Total Monthly Income (TMI) Goals 
• Manage monthly budget, inventory, supplies and purchase orders for your group of studio
• Lead and model a customer-first culture across all studio based roles. and provide feedback to maintain a five-star customer experience. 
• Manage staff scheduling based on production needs and client bookings and handle day-to-day call outs to maintain efficiency in studio
• Lead, manage and coach the team in shop to achieve production and sales goals and maintain an excellent NPS score 
• Answer all questions from your teams and navigate the client issues that arise from your studios on the day to day
• Ensure internal reporting is correct and work with that larger operations team to make sure the company is functioning as a whole.

Operations 

• Ensure that all QC checkpoints are consistently met for each garment entering or leaving your studios. 
• Ensure all tickets are properly created, and processed throughout the garment’s life cycle with alts|Alteration Specialists.
• Work with the finance team to make sure tickets are properly allocated to the tailors that completed that work.
• Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency. 
• Maintain and Improve alts Processes at all times

Analytics/Management

• Continue to train and develop up to 15 junior operations staff that work in your studios, delegate tasks and assist them as needed. Coordinate your day together and set yourselves and the studio up for success. 
• Communicate with leadership and other locations to ensure that all studios are operating as part of a whole. 
• Represent your studio on a daily basis, advocate for your team and for the resources that your team needs to find success, and be the leading person to roll out company wide-change at the studio level. 
• Manage the scheduling and time off of your studio cluster and maintenance requests.
• Constantly be evaluating processes that are not efficient and come up with solutions to better optimize our organization. 

Attributes

• You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.
• You are a skilled communicator. You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
• You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in.
• You are goal-oriented and like metrics, you are able to use data to make informed decisions and then ladder that back to organizational objectives.
• You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
• You focus on the ‘big picture.’ You find it imperative to filter out unhelpful details so you can get to the crux of an issue. You remain objective when presented with complex situations. You are confident in your problem-solving abilities. You welcome ‘outside-of-the-box’ thinking to generate effective solutions and are comfortable finding success when success criteria are not always clear. 
• You are detail-oriented. You take pride in a beautifully executed event and typos in your emails make you cringe.
• You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization’s objectives. 
• You are culturally attuned, you have an understanding of working with an international workforce and the specifics that come from teams with varying cultural backgrounds.
• You are collaborative and receptive to feedback. You value insight from other staff members and utilize this as a tool to create efficient and effective systems that will serve the company as a whole.
• You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.

Experience

• 5 years of operations experience at an early stage company required, with 2 years of managing a team of 5 or more required
• Clear communicator with ability to build strong cross-cultural relationships required.
• Experience in luxury retail or showroom management required, with a working knowledge of garment construction desired.
• Tech savvy and systems based thinking required
• Experience working with Notion and Zendesk a plus 

This is a mid-career role.

Why the Role is Compelling

As the Store Area Manager for an alts|Alteration Specialists team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on some of the most important events and days in a client’s life. You would establish rewarding relationships with the studio’s clientele and partner community, and serve as the primary support for a small grouping of studios. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.

alts|Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to growth and development of our staff.