Overview

Maintain quality compliance processes supporting systems related to the Regulatory Quality Compliance (RQC) Consumer Quality Services (CQS) for a fortune 200 company with some of the most iconic brands! Have a bachelor’s degree and experience with quality management systems? Have experience with SAP, Tableau, Microsoft Access, Excel, and Crystal Reporting? If so, we want to speak with you!

We are actively recruiting an Associate Manager, Regulatory Quality Compliance to join our team in Richmond, VA, or we are open to remote work arrangements.

In this role the Associate Manager will develop communications, provide systems training, create product changes and complaint classifications to support complaint capture and reporting. They will develop and monitor systems/metrics to support data collection, and data availability. They are expected to independently apply business-specific or specialized technical techniques to analyze and solve problems. They may also be responsible for coordinating or leading special projects.

What you’ll do: Implement systems and processes to monitor product development and commercialization processes.
• Help ensure all new and modified products are accounted for and loaded in all relevant systems.
• Implement systems and processes to capture relevant trace code, date coding and serial numbers for each product line.
• Create mapping tables and validate logic/calculations for fields in the Complaint Information Database (CID).
• Develop systems and dashboards to monitor the accuracy of data transfers from source systems to Salesforce through the CID and into TrackWise Digital.
• Develop CID training materials and execute training.
• Develop requirement documents to help implement system solutions and make formal presentations with functional leads.
• Lead projects for consumer related quality initiatives. May serve as a technical resource in area of specialty.

What we want you to have:
• Bachelor’s degree in Engineering, IS, Science, Technology, or a related field.
• 5 years’ experience working with quality management systems.
• Experience with SAP, Tableau, Excel, Microsoft Access, and Crystal Reporting.
• Strong oral and written communication skills.
• Experience in process mapping and system improvement projects.
• Salesforce, TrackWise Digital or other enterprise quality management experience is preferred.
• Ability to travel to operating company facilities (when/if necessary).

In addition to the opportunity to apply and develop your skills toward key business objectives, we offer an excellent compensation package including a competitive base salary, comprehensive health/vision/dental insurance, participation in our deferred profit sharing and incentive compensation programs as well as a relocation assistance package.

Company Overview
Altria has a leading portfolio of tobacco products for U.S. tobacco consumers age 21 . Altria’s Vision through 2030 is to responsibly lead the transition of adult smokers to a non-combustible future. Altria is Moving Beyond Smoking™, leading the way in moving adult smokers away from cigarettes by taking action to transition millions to potentially less harmful choices - believing it is a substantial opportunity for adult tobacco consumers, Altria’s businesses and society. Altria’s wholly owned subsidiaries include the most profitable tobacco companies in their categories: Philip Morris USA Inc. (PM USA), U.S. Smokeless Tobacco Company LLC (USSTC), and John Middleton Co. (Middleton). Altria’s smoke-free portfolio includes Helix Innovations LLC (Helix), the maker of on! oral nicotine pouches, exclusive U.S. commercialization rights to the IQOS Tobacco Heating System®* and Marlboro HeatSticks®*, and an equity investment in JUUL Labs, Inc. (JUUL). Altria also owns equity investments in Anheuser-Busch InBev SA/NV (ABI), the world’s largest brewer, and Cronos Group Inc. (Cronos), a leading Canadian cannabinoid company. At Altria, we celebrate the power of diverse teams working together to shape our future. We are inspired to bring our best because our unique strengths are valued. We believe our personal success and progress should be guided by Our Cultural Aspiration, a new articulation of what we value and who we aspire to be, collectively. Our Cultural Aspiration respects and complements individual identity, embracing each other’s unique strengths, welcoming newcomers and developing the best, most inclusive and diverse teams. Join us as we work together to shape a better future for adult tobacco consumers, our employees, and our shareholders. Each Altria company is an equal opportunity employer. Learn more about Altria at www.altria.com and follow us on Twitter, Facebook and LinkedIn. *IQOS Devices and HeatSticks® are currently unavailable for sale in the United States.