Working Hours/Days

Overview

Shop supervisor is accountable for the efficiency and discipline of all Shop and Field Technicians assigned to them. Will team manage with the Store Coordinator to ensure employee relations and shop productivity are moving efficiently. Must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills. Customer relations and customer satisfaction are also key components of the job.

Basic Duties

• Manage service department consisting of Shop and Field Technicians.
• Answer incoming service calls and customer walk-ins. Will need to respond to after-hours-emergency calls.
• Will schedule Shop Technicians work on a daily basis.
• Will schedule Field Service Technicians on a daily basis. Field Service response in less than 4 hours.
• Oversee Technician productivity and performance including conducting annual reviews, administering disciplinary action as necessary, promoting safety in the workplace, and helping to lead technical and professional development.
• Provide leadership to ensure safe, efficient, and productive operations, while maintaining a high level of customer satisfaction.
• Assist customers and guide Technicians on repairs and define the scope of work to ensure expectations are met.
• Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce.
• Work with Technicians and Parts in support of opening work orders and seeing them through to invoice. Work Orders closed within 7 days of last labor and no work orders older than 180 days.
• Develop long range plans and budgets for growing the service business and lessen Altorfer down equipment. Repairs done in a timely manner to satisfy customer demand.
• Perform other duties as assigned.

Qualifications

• 2-4 year college degree in business or 2 years’ experience in service supervisory setting.
• Previous engine, power train, hydraulic, service repair and maintenance knowledge.
• Knowledge of safety requirements and protocols.
• Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
• Ability to write professional business communication by email or letter is required.
• Excellent communication skills (verbal and written) and customer service skills are needed.
• Must be able to work in a fast-paced environment.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Must be able to lift 50lbs.
• High School Diploma or equivalent is required.
• Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Physical Requirements/Working Conditions

This position works in an office environment some of the time and in the service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on shop floor supporting service operations. Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer? At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.