Working Hours/Days

Overview

Fall Semester 2024 Internship

Location: Cedar Rapids, IA

Assist Helpdesk staff with diagnosing and resolving computer problems and requests from users in a timely manner. Install, configure, and troubleshoot hardware, including desktops, laptops, printers, tablets and other duties as assigned.

Basic Duties

• Provide exceptional customer service in person, via phone and email as appropriate
• Resolve help desk issues including troubleshooting hardware and software issues
• Perform user administration duties

Qualifications

• Must be pursuing a Bachelor's degree or higher in Computer Science, Information Systems or a similar program.
• Strong organization skills and ability to manage a constantly changing workload
• Excellent verbal and written English language skills, including solid presentation skills
• Military & veterans encouraged to apply
• Proven leadership and customer service skills
• Good interpersonal skills and an ability to work with others
• Positive and friendly attitude

Physical Requirements/Working Conditions

This position will primarily work in an office environment, there will be times when you are required to go out into the service and warehouse area to work on computers. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 50 lbs. and wear appropriate safety equipment (IE- Safety glasses or side shields). The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.